Appliance Repair Technician

8200 Miele US (VG USA); Boston (MA); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

PTO + holidays

Gym membership discount

Employee Purchase Program

Wellness programs

Volunteer programs

Job summary

Miele is hiring an Appliance Repair Technician to represent our premium brand at customer locations, diagnosing, troubleshooting and repairing domestic appliances.

You will travel to sites, use factory training and manuals, install and instruct customers, and maintain the service vehicle. Strong communication, basic plumbing/electrical skills and computer knowledge are required.

Qualifications

• Requires high school diploma or GED.
• Valid driver’s license required.
• Strong communication and customer-service skills required.
• Basic plumbing and electrical knowledge.
• Able to use Microsoft Office and read service manuals.

Responsibilities

• Travel to customer locations to diagnose, troubleshoot and repair Miele equipment.
• Level and adjust equipment including plumbing, gas and electrical connections.
• Install and instruct customers on proper use of equipment.
• Maintain organization and upkeep of company vehicle and tools.
• Complete service calls and warranty documentation accurately and timely.
• Maintain parts inventory and order replacements as necessary.
• Keep delivery truck in safe and working order.

Skills

Travel to customer locations

Driver's license

Communication skills

Team player

Basic math

Microsoft Office

Reading and writing English

Multi-tasking

Self-motivated

Education

GED or High School Diploma

Job description

We have a fantastic opportunity for a self-motivated, customer-oriented person with excellent communication skills. We are seeking an Appliance Repair Technician to represent our brand at customer locations while diagnosing, troubleshooting and repairing our domestic premium appliances.

Your Responsibilities

• Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
• Level and adjust equipment to include plumbing, gas and electrical connections
• Install and instruct customers on the proper use of equipment
• Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
• Complete all service calls and warranty documentation in an accurate and timely manner
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Maintain the delivery truck in safe and working order

What we're looking for

• 100% local daily travel required
• A valid driver's license
• High school diploma or general education degree (GED)
• Knowledge of basic plumbing and electrical skills
• Good computer skills with knowledge of Microsoft Office
• Ability to apply concepts of basic math
• Ability to read, write and comprehend instructions, correspondence, and memos in English
• Ability to multi-task
• Ability to work professionally with colleagues and be a team player
• Ability to manage difficult customer situations
• Must be self-motivated, customer-oriented person with excellent communication skills

Working Conditions

• Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation
• May occasionally walk on slippery or uneven surfaces
• May have exposure to dust, gas, fumes or chemicals
• On occasion, may use special visual or auditory protective equipment
• Will occasionally climb stairs and work off elevated surfaces
• Frequently work with bio-hazards for Commercial Technicians only

Physical Requirements

• Ability to sit, walk and crawl occasionally
• Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
• Ability to use hands repetitively and power/simple grasp constantly
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
• Physical ability to lift, pull and push products up to 50 pounds frequently
• Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
• Ability to carry items up to 6 feet occasionally

The salary range for this position is $50,000 to $69,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Benefits

• Comprehensive health, dental and vision insurance
• Wellness discounts on medical premiums
• 100% covered life and long-term disability insurance
• 401k with company match
• PTO + holidays
• Discounted gym membership
• Generous Employee Purchase Program
• Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug‑free workplace. EOE/AA:M/F/D/V

For more than 125 years, Miele has been a family‑owned, family‑run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.

What does it take for a family‑run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run‑of‑the‑mill service or short‑sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.

Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.