Field Service Technician

Miele Australia Pty; Washington, Northern (District of Columbia, KY); Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k with company match

PTO + holidays

Wellness discounts

Discounted gym membership

Employee Purchase Program

Wellness and volunteer programs

Job summary

Miele is seeking an Appliance Repair Technician in the Washington area to travel to customer locations, diagnose, troubleshoot, and repair domestic premium appliances using factory training.

You will install and instruct customers, maintain company vehicle and parts inventory, and complete service calls and warranty documentation while delivering excellent customer service.

Qualifications

• 100% local daily travel required.
• A valid driver’s license.
• High school diploma or general education degree (GED).
• Knowledge of basic plumbing and electrical skills.
• Good computer skills with knowledge of Microsoft Office.
• Ability to apply concepts of basic math.
• Ability to read, write and comprehend instructions, correspondence, and memos in English.
• Ability to multi-task.
• Ability to work professionally with colleagues and be a team player.
• Ability to manage difficult customer situations.
• Must be self-motivated, customer-oriented person with excellent communication skills.

Responsibilities

• Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
• Level and adjust equipment to include plumbing, gas and electrical connections.
• Install and instruct customers on the proper use of equipment.
• Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items).
• Complete all service calls and warranty documentation in an accurate and timely manner.
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required.
• Maintain the delivery truck in safe and working order.

Skills

Local travel

Driver's license

HS Diploma or GED

Plumbing basics

Electrical basics

MS Office

Math skills

English reading/writing

Multi-tasking

Customer service

Education

High School Diploma or GED

Job description

Come join us! We are currently seeking qualified candidates in the Washington area. We have a fantastic opportunity for a self-motivated, customer-oriented person with excellent communication skills. Appliance Repair Technician to represent our brand at customer locations to diagnose, troubleshoot and repair our domestic premium appliances.

Your Responsibilities

• Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
• Level and adjust equipment to include plumbing, gas and electrical connections
• Install and instruct customers on the proper use of equipment
• Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
• Complete all service calls and warranty documentation in an accurate and timely manner
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Maintain the delivery truck in safe and working order

What we’re looking for

• 100% local daily travel required
• A valid driver’s license
• High school diploma or general education degree (GED)
• Knowledge of basic plumbing and electrical skills
• Good computer skills with knowledge of Microsoft Office
• Ability to apply concepts of basic math
• Ability to read, write and comprehend instructions, correspondence, and memos in English
• Ability to multi-task
• Ability to work professionally with colleagues and be a team player
• Ability to manage difficult customer situations
• Must be self-motivated, customer-oriented person with excellent communication skills

Working Conditions

Generally works in a customer’s home but may be exposed to extremes in temperature, humidity or wetness when in transportation. May occasionally walk on slippery or uneven surfaces. May have exposure to dust, gas, fumes or chemicals. On occasion, may use special visual or auditory protective equipment. Will occasionally climb stairs and work off elevated surfaces. Frequently work with bio-hazards for Commercial Technicians only.

Physical Requirements

Ability to sit, walk and crawl occasionally. Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently. Ability to use hands repetitively and power/simple grasp constantly. Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly. Physical ability to lift, pull and push products up to 50 pounds frequently. Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally. Ability to carry items up to 6 feet occasionally.

The salary range for this position is $54,000 to $80,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Benefits

• Comprehensive health, dental and vision insurance
• Wellness discounts on medical premiums
• 100% covered life and long-term disability insurance
• 401k with company match
• PTO + holidays
• Discounted gym membership
• Generous Employee Purchase Program
• Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming forever better which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.

Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.