Appliance Install Technician / Driver

Storr Office Environments; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Storr Office Environments is seeking an Appliance Install Technician to safely deliver, install and set up refrigerators, washers, dryers and other appliances for customers in their homes. You will follow manufacturer specifications, run tests, and verify proper operation after installation.

This role emphasizes outstanding customer service, problem solving, and strict adherence to safety standards. You will document every installation and maintain accurate records for management.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Previous experience in appliance installation, maintenance, or a related field is preferred.
• Strong mechanical aptitude and problem-solving skills.
• Basic knowledge of electrical and plumbing systems.
• Ability to read and interpret technical manuals and diagrams.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Physical ability to lift and move heavy appliances and equipment.

Responsibilities

• Safely transport appliances to customer locations.
• Install a variety of appliances per manufacturer specs.
• Test appliances to ensure proper operation.
• Provide excellent customer service and educate customers on operation.
• Diagnose and resolve installation issues; perform minor repairs.
• Maintain safety and comply with electrical and plumbing codes.
• Complete installation documentation and sign-off.

Skills

Mechanical aptitude

Customer service

Reading diagrams/manuals

Team player

Education

High school diploma or equivalent

Job description

Job Summary

The Appliance Install Technician is responsible for delivering, installing, and setting up appliances for customers. This role requires a strong understanding of appliance operation and installation, excellent customer service skills, and the ability to troubleshoot and resolve installation issues. The technician ensures that all installations meet safety standards and customer satisfaction.

Key Responsibilities

Delivery and Installation

• Safely transport appliances to customer locations.
• Install a variety of appliances such as refrigerators, washers, dryers, ovens, dishwashers, and more.
• Ensure appliances are installed according to manufacturer specifications and local building codes.
• Test appliances to ensure proper operation after installation.

Customer Service

• Provide excellent customer service, addressing customer inquiries and concerns professionally.
• Educate customers on appliance operation, care, and maintenance.
• Maintain a clean and professional appearance and demeanor while interacting with customers.

Technical Skills and Troubleshooting

• Diagnose and resolve installation issues or problems with appliance operation.
• Perform minor repairs or adjustments as needed during installation.
• Keep up-to-date with new appliance technologies and installation techniques.

Safety and Compliance

• Follow all safety procedures and guidelines to ensure a safe working environment.
• Ensure compliance with all relevant regulations and standards, including electrical and plumbing codes.
• Use personal protective equipment (PPE) and tools appropriately.

Documentation and Reporting

• Complete installation documentation, including customer sign-off and feedback forms.
• Maintain accurate records of installations, services performed, and any issues encountered.
• Report any accidents, injuries, or safety violations to management immediately.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Previous experience in appliance installation, maintenance, or a related field is preferred.
• Strong mechanical aptitude and problem-solving skills.
• Basic knowledge of electrical and plumbing systems.
• Ability to read and interpret technical manuals and diagrams.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Physical ability to lift and move heavy appliances and equipment.

Working Conditions

• Work is performed in customer homes, requiring travel to various locations.
• Physical demands include lifting, bending, and standing for extended periods.
• May involve exposure to dust, noise, and varying weather conditions.

Additional Information

• Full-time position with competitive salary and benefits.
• Training provided for the right candidate.
• Opportunities for career advancement within the company.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Satisfactory MVR (driving record)
• D.O.T. physical/certification in states that require a drug screen, criminal background investigation with job performance reference check, and required testing, a valid Driver's License, and compliance with the Company's Driver Qualification Policy