Installation Technician/Helper

Storr Office Environments; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Storr Office Environments is seeking a dependable Appliance Installation Technician to join our team. You will deliver, install, and set up residential appliances, ensuring installations meet safety and quality standards, while communicating professionally with customers.

You will test operation, explain features, and provide excellent service during visits. The role requires at least two years of related experience, a valid NC driver's license, and flexibility for overtime as needed.

Qualifications

• High school diploma or GED preferred.
• 2+ years in appliance installation or related trade.
• Knowledge of basic appliance installation techniques.
• Ability to lift and move appliances safely.
• Strong mechanical aptitude and problem-solving.
• Excellent verbal communication and customer service skills.
• Valid NC driver’s license with clean record.
• Ability to work independently and in a team.
• Overtime flexibility as needed.

Responsibilities

• Deliver and install residential appliances.
• Connect to electrical, water, gas, and ventilation as applicable.
• Test equipment to verify proper operation.
• Explain features and basic maintenance to customers.
• Maintain professional appearance and service during visits.
• Communicate updates with dispatch and team.
• Complete installation paperwork accurately.
• Follow safety procedures and guidelines.

Skills

Customer service

Verbal communication

Teamwork

Problem-solving

Mechanical aptitude

Education

High school diploma or GED

Tools

Basic hand tools

Job description

Appliance Installation Technician

Position Overview

We are looking for a dependable and customer-focused Appliance Installation Technician to join our growing team. In this role, you will deliver, install, and set up residential appliances while ensuring each installation is completed safely, efficiently, and to the highest quality standards. Successful candidates take pride in their workmanship, communicate professionally with customers, and work well in a fast-paced environment.

Primary Responsibilities

• Deliver and install residential appliances, including refrigerators, ranges, dishwashers, washers, dryers, and other household equipment.
• Connect appliances to the appropriate electrical, water, gas, and ventilation systems when applicable.
• Verify proper operation by testing equipment after installation.
• Identify and resolve minor installation or operational concerns while onsite.
• Explain appliance features, operation, and basic maintenance to customers.
• Maintain a professional appearance and provide exceptional customer service during every visit.
• Keep work areas clean and remove installation debris as required.
• Communicate installation updates with dispatch, supervisors, and team members.
• Complete installation paperwork, electronic documentation, and required reports accurately.
• Follow all company safety procedures, transportation guidelines, and customer service standards.

Minimum Qualifications

• High school diploma or GED preferred.
• At least two years of experience in appliance installation, delivery, construction, plumbing, electrical work, or a related trade is preferred.
• Working knowledge of basic appliance installation techniques.
• Ability to safely lift, carry, and move large appliances using proper equipment and lifting procedures.
• Strong mechanical aptitude and problem-solving abilities.
• Excellent verbal communication and customer service skills.
• Valid North Carolina driver's license with an acceptable driving record.
• Ability to work independently while contributing effectively as part of a team.
• Flexibility to work overtime or extended hours based on customer and business needs.

Preferred Experience

• Technical training or certification in appliance installation or a related skilled trade.
• Experience installing gas appliances and understanding applicable safety practices.
• Familiarity with residential construction standards and local code requirements.

Physical Requirements

• Frequently lift and move appliances weighing up to 100 pounds with assistance or proper equipment.
• Stand, bend, kneel, and climb stairs throughout the workday.
• Work in residential homes and occasionally in commercial environments under varying conditions.

Additional Information

This job description is intended to describe the general duties and responsibilities of this position. It is not intended to be a complete list of all tasks. Management reserves the right to assign additional responsibilities as business needs change. Employees are expected to demonstrate sound judgment, adaptability, and a commitment to providing outstanding service.

This version has been substantially reworded and reorganized while preserving the original responsibilities, qualifications, and expectations, making it appropriate for reposting as a new job description.