Appliance Field Technician

Hoffmann Brothers; Fairview (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

This innovative firm is seeking an Appliance Field Technician to join their team in Fairview, TN. In this role, you will be responsible for diagnosing and repairing household appliances, ensuring customer satisfaction through effective communication and service. With a commitment to employee well-being, the company offers competitive pay, comprehensive benefits, and numerous opportunities for career growth. If you have a passion for appliance repair and excellent customer service skills, this is the perfect opportunity to advance your career in a supportive environment.

Benefits

100% Employer-Paid Medical, Dental, and Vision Coverage

Paid Time Off – Starting Day 1

401(K) with 4% Company Match

Paid Training and Leadership Development Programs

Supportive Work Environment

Career Growth Opportunities

Qualifications

• Minimum of 5 years' experience in appliance repair and installation.
• Strong customer service and communication skills required.

Responsibilities

• Diagnose, repair, and maintain various household appliances.
• Perform functionality testing and troubleshoot issues.

Skills

Appliance Repair

Customer Service

Communication Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Multimeter

Job description

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At Hoffmann Brothers, we are committed to our mission of Improving Life in Every Home—for our customers, employees, and the communities we serve. For over 40 years, we have been a leader in HVAC, plumbing, electrical, and appliance repair for both residential and commercial properties in St. Louis—and now in Nashville, TN! As a recipient of multiple Top Workplace and industry awards, we prioritize taking care of our employees, ensuring they, in turn, provide the best service to our customers.

Why Join Us?

We Offer a Range Of Benefits, Including

Competitive Pay

100% Employer-Paid Medical, Dental, and Vision Coverage for You and Your Family

Paid Time Off – Starting Day 1

401(K) with 4% Company Match

A Supportive Work Environment and Healthy Work-Life Balance

Paid Training and Leadership Development Programs

Numerous Opportunities for Career Growth

And much more!

Job Summary

As an Appliance Service Professional at Hoffmann Brothers in Nashville, you will complete in-home service calls, repairing household appliances such as washers, dryers, refrigerators, stoves, microwaves, dishwashers, and garbage disposals. You will educate customers on their options, maintain a clean and organized job site, and keep your service vehicle well-stocked. You will work closely with customer-experienced coordinators and dispatchers to ensure seamless service execution.

Key Responsibilities

Diagnose, repair, and maintain various household appliances, including dishwashers, ranges, and ovens.

Perform functionality testing and troubleshoot issues such as leaks, excessive vibration, or unusual noises.

Disassemble appliances to inspect for wear, corrosion, or faulty components.

Tighten, align, clean, and lubricate appliance parts as needed.

Read schematics, wiring diagrams, and use diagnostic tools like multimeters.

Repair or replace defective components, including circuit boards, motors, belts, and heating elements.

Ensure compliance with regulations regarding the recovery and recycling of refrigerants.

Maintain a clean, well-stocked company vehicle.

Communicate effectively with customers and provide clear service explanations.

Utilize our Service Systems Process to manage service calls efficiently.

Qualifications

Minimum of 5 years' experience in appliance repair and installation.

Strong customer service and communication skills.

Ability to adapt communication styles to ensure a great customer experience.

Strong organizational skills to document job details for future reference.

Willingness to collaborate, share knowledge, and continuously improve processes.

Ability to communicate with dispatchers to ensure accurate scheduling.

Commitment to maintaining a clean and organized workspace, both on-site and in your vehicle.

Dedication to safety and adherence to OSHA requirements, in alignment with company standards and best practices.

Requirements

Physical Requirements & Work Conditions

Regularly required to sit, stand, walk, kneel, squat, and stoop.

Frequent use of hands to handle controls; ability to hear and speak clearly.

Ability to climb ladders, work in hot/cold environments, and operate in confined spaces.

Ability to lift and move equipment weighing 50+ lbs.

Work conditions vary by season and job scope; must be prepared for outdoor work.

Strong communication is essential to coordinate with customers, vendors, and co-workers.

Join Our Team!

Hoffmann Brothers is an Equal Opportunity Employer committed to diversity and inclusion. If you’re ready to build a rewarding career with a top industry leader, apply today!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Civil Engineering

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