Appliance Field Operations & Quality Supervisor

Resource Innovations; San Diego (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401(k) match

Medical coverage

Job summary

Resource Innovations is seeking an experienced Field Supervisor to oversee a team delivering appliances under the Energy Savings Assistance Main Program in California. You will lead field staff, ensure safe, efficient operations and adherence to program requirements and quality standards.

With a focus on coaching and performance monitoring, you will drive process improvements, maintain safety protocols, and coordinate with the Senior Manager to meet enrollment and production goals.

Qualifications

• Must have high school diploma or equivalent.
• Must have valid California driver's license in good standing.
• Must have a reliable vehicle for travel and minimum insurance on vehicle.
• Must have minimum one year of experience supervising staff.

Responsibilities

• Supervise, coach, train, and mentor field staff to achieve productivity, quality, and customer service goals.
• Review daily schedules, routing, and appointments to support efficient field operations.
• Monitor team performance and provide regular updates to the Senior Manager.
• Conduct daily safety and production tailgate meetings and monthly safety trainings.
• Perform quality assurance audits and ride-alongs to ensure compliance, accuracy, and service quality.
• Address customer service concerns and escalated issues to the Senior Manager as appropriate.

Skills

Team leadership

Coaching

Safety compliance

Scheduling

Customer service

Education

High school diploma or equivalent

Job description

Resource Innovations is seeking an experienced Field Supervisor to oversee a team delivering appliances under the Energy Savings Assistance Main Program in California. You will lead field staff, ensure safe, efficient operations and adherence to program requirements and quality standards.

With a focus on coaching and performance monitoring, you will drive process improvements, maintain safety protocols, and coordinate with the Senior Manager to meet enrollment and production goals.