AppleCare AMR Business Development Manager

Socket.dev; Cupertino (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

AppleCare Business Development is seeking a Senior Manager to grow strategic partnerships across the Americas, focusing on wireless carriers and device protection resellers in the U.S. and Canada.

You will develop account strategies, negotiate agreements, and drive initiatives that expand AppleCare sales while leveraging data-driven insights and cross-functional collaboration across Legal, Finance, and Operations.

Qualifications

• Significant experience in business development, strategic partnerships, or sales leadership.
• Proven track record building and growing complex multi-million-dollar partnerships.
• Strong negotiation, presentation, and written communication skills.

Responsibilities

• Own AppleCare sales results and strategic partner relationships for carrier and device protection accounts.
• Develop new business opportunities and commercial propositions with sound financial justifications.
• Leverage the AppleCare sell-through playbook to grow offers, awareness, and retention.
• Use data-driven insights to identify gaps, prioritize opportunities and scale initiatives.
• Lead complex commercial negotiations with carriers, insurers and partners in collaboration with cross-functional teams.
• Be the AppleCare solutions expert, articulating features and strategic value to internal and external stakeholders.
• Represent AppleCare in executive reviews, communicating performance and risks.
• Monitor the wireless and device protection market and translate insights into growth actions.

Skills

Business development

Strategic partnerships

Sales

Negotiation

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Excel

Financial modeling

Job description

At Apple, we believe in hard work, a fun environment, and the creativity and innovation that only comes about when hardworking people from a diverse set of backgrounds approach problems from varying perspectives. The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job... Just be prepared to dream big! As part of the AppleCare Business Development team, you will be responsible for developing and growing strategic AppleCare partnerships across the Americas, with a focus on major wireless carriers and device protection resellers in the U.S. and Canada. You will develop account strategies, identify new commercial opportunities, build compelling customer and partner propositions, negotiate agreements, and drive initiatives that grow AppleCare sales.

A key part of the role will be leveraging AppleCare’s sell-through playbook to develop account-specific offers, sales plays and customer journey improvements that increase awareness, advocacy, attach and retention. This is a highly visible and fast-paced role requiring strong commercial judgment, analytical capabilities and the ability to develop trusted relationships with senior internal and external partners.

Description

• Own AppleCare sales results and strategic partner relationships for assigned carrier and device protection accounts, developing and executing account plans to achieve growth objectives.
• Develop new business opportunities and commercial propositions, building business cases and financial models that evaluate pricing, revenue, margin and partner economics.
• Leverage the AppleCare sell-through playbook to grow existing accounts, developing offers and growth plays across awareness, advocacy, merchandising, digital, retail, training and promotions.
• Use sales performance and customer journey insights to identify execution gaps, prioritize opportunities and scale successful initiatives across accounts.
• Lead complex commercial negotiations with carriers, insurers and other partners in collaboration with Apple Legal, Finance, Operations and other cross-functional teams.
• Serve as an AppleCare product and solutions expert, articulating AppleCare features, benefits and strategic value to internal teams and external partners.
• Represent AppleCare in partner and executive business reviews, communicating performance, opportunities, risks and recommended actions.
• Monitor the wireless and device protection marketplace and translate competitive, customer and industry developments into actionable growth opportunities.

Minimum Qualifications

• Significant experience in business development, strategic partnerships, sales or commercial strategy.
• Demonstrated success developing and growing complex, multi-million-dollar commercial partnerships.
• Strong understanding of the U.S. and/or Canadian wireless, consumer electronics, retail or device protection ecosystem.
• Excellent negotiation, presentation, written and interpersonal communication skills.
• Strong quantitative and critical-thinking skills with the ability to synthesize data into clear recommendations and action plans.
• Self-starter with strategic vision, strong executional skills and the ability to operate effectively in ambiguity.

Preferred Qualifications

• Experience working directly with major U.S. or Canadian resellers.
• Experience in device protection, insurance, warranty or related service businesses.
• Experience developing subscription or recurring-revenue businesses and executing partner sell-through strategies.
• Proven ability to build relationships and influence senior stakeholders within complex, matrixed organizations.