Apple Technician (Part-Time)

Follett Corporation; Tempe (AZ); On-site; USD 16,531 - 39,950; Full time

Job summary

Follett Corporation seeks an Apple Technician to drive sales and deliver outstanding customer service within campus bookstore environments. You will share knowledge, diagnose, repair, and provide quick, friendly support to Apple users, both new and existing.

Expect to stay current with product launches, address customer concerns, and work weekends or nights as needed. Prior experience in retail or warehouse settings is valued.

Qualifications

• 3–5 years of relevant experience.
• Bachelor's degree or equivalent.
• Apple certifications are required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.
• Advanced computer skills including creating documents and emails.

Responsibilities

• Drive sales and provide product support to customers.
• Exhibit superior Apple knowledge and troubleshoot and repair issues.
• Collaborate with the vendor to resolve complex problems and satisfy customers.
• Communicate effectively with individuals and small groups.
• Assess customer needs and deliver solutions and excellent experiences.
• Rotate through different technical specialties and stay current with product changes.

Skills

Customer Service

Sales Support

Troubleshooting

Communication

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Apple Certifications

Job description

Position Overview

Apple Technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers' hands. Introducing people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply your expertise in customer interactions. Helping to get more out of our products by sharing knowledge and providing exceptional customer service by thriving on interactions with customers as well as with team members.

Apple technicians start new owners and provide current Apple users with quick and efficient support. Respond to customer concerns and requests and ensure all bookstore property and personnel are secure.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensure customer satisfaction.
• Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.
• Assess customers' sales and/or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
• Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets.
• Keep current on Apple and computer product changes or new product launches.
• Other duties as assigned.

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.
• Advanced computer skills, which include the ability to create and save text documents and to create and send emails.
• Previous experience in a warehouse, retail, or shipping/receiving environment (preferred).
• Self‑motivated and multi‑tasks with minimal supervision.
• Proactively meets both internal and external customer needs.
• Effective work methods and consistently meets commitments.
• Uses sound judgment and decision‑making skills.
• Effective communication skills – clear, concise, and positive.
• Apple certifications are required.
• Possible nights and weekends, able to work beyond store hours.

Pay Range

$12.00-$29.88/hour