Apple Technician (Part-Time)

Follett Corporation; Flagstaff (AZ); On-site; USD 16,531 - 39,950; Full time

Job summary

Follett Corporation seeks an Apple Technician to energize customers about Apple products, provide tech solutions, and drive sales in store environments. You will greet customers, share knowledge, and deliver exceptional service while collaborating with team members.

Responsibilities include troubleshooting, repairs, and keeping up with product changes. Flexibility for nights and weekends is expected; a Bachelor’s degree or equivalent and Apple certifications are required.

Qualifications

• 3–5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.
• Advanced computer skills: create documents and send emails.
• Experience in warehouse/retail/shipping environment preferred.
• Self-motivated and multi-task with minimal supervision.
• Possible nights and weekends.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensure customer satisfaction.
• Strong communication skills with customers in groups and individually.
• Assess customer sales and/or support needs and provide solutions for great experiences.
• Rotate through technical specialties and keep current on product changes.
• Other duties as assigned.

Skills

Customer service

Sales support

Diagnostics

Repair

Problem solving

Communication skills

Teamwork

Self-motivation

Education

Bachelor's degree

Tools

Apple certifications

Job description

Position Overview

Apple Technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers' hands. Introducing people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply your expertise in customer interactions. Helping to get more out of our products by sharing knowledge and providing exceptional customer service by thriving on interactions with customers as well as with team members.

Apple technicians start new owners and provide current Apple users with quick and efficient support. Respond to customer concerns and requests and ensure all bookstore property and personnel are secure.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensure customer satisfaction.
• Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.
• Assess customers' sales and/or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
• Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets.
• Keep current on Apple and computer product changes or new product launches.
• Other duties as assigned.

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.
• Advanced computer skills, which include the ability to create and save text documents and to create and send emails.
• Previous experience in a warehouse, retail, or shipping/receiving environment (preferred).
• Self‑motivated and multi‑tasks with minimal supervision.
• Proactively meets both internal and external customer needs.
• Effective work methods and consistently meets commitments.
• Uses sound judgment and decision‑making skills.
• Effective communication skills – clear, concise, and positive.
• Apple certifications are required.
• Possible nights and weekends, able to work beyond store hours.

Pay Range

$12.00-$29.88/hour