Apple Technician (Part-Time)

Follett Corporation; Harrisonburg (VA); On-site; USD 16,531 - 41,328; Full time

Job summary

Apple is seeking technicians to engage customers, drive sales, and share product knowledge. You will help customers discover solutions, demonstrate devices, and ensure a positive shopping experience across our locations.

The role requires 3–5 years of relevant experience, a Bachelor's or equivalent, and Apple certifications. You’ll work in a fast-paced retail environment, including nights and weekends as needed.

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Apple certifications are required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.
• Advanced computer skills, including creating/sending emails.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and troubleshooting expertise.
• Work with the vendor to resolve complex problems and ensure customer satisfaction.
• Strong communication with customers and teams.
• Assess customers' needs and deliver great experiences in any environment.
• Keep current on Apple product changes and launches.

Skills

Customer service

Sales support

Apple certifications

Problem solving

Communication skills

Education

Bachelor's degree or equivalent

Job description

Position Overview

Apple Technicians help create energy and excitement around Apple products, provide technology solutions, and get products into customers' hands. Introducing people to the exciting world of Apple, turning curiosity into intense interest by staying in tune with the latest products and initiatives, ready to apply your expertise in customer interactions. Helping to get more out of our products by sharing knowledge and providing exceptional customer service by thriving on interactions with customers as well as with team members.

Apple technicians start new owners and provide current Apple users with quick and efficient support. Respond to customer concerns and requests and ensure all bookstore property and personnel are secure.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensure customer satisfaction.
• Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.
• Assess customers' sales and/or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.
• Repair flexibility (diagnosis, MRI) to regularly rotate through different technical specialties and skill sets.
• Keep current on Apple and computer product changes or new product launches.
• Other duties as assigned.

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.
• Advanced computer skills, which include the ability to create and save text documents and to create and send emails.
• Previous experience in a warehouse, retail, or shipping/receiving environment (preferred).
• Self‑motivated and multi‑tasks with minimal supervision.
• Proactively meets both internal and external customer needs.
• Effective work methods and consistently meets commitments.
• Uses sound judgment and decision‑making skills.
• Effective communication skills – clear, concise, and positive.
• Apple certifications are required.
• Possible nights and weekends, able to work beyond store hours.

Pay Range

$12.00-$29.88/hour