Apple Business Expert - B2B Business Expert - Account Manager

Apple; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock purchase plan

Discretionary bonuses or commissions

Relocation assistance

Job summary

Apple Store is seeking a Business Expert to connect business professionals with Apple solutions and services. You will meet business customers, learn their needs, and generate leads through in-store events and calls.

You will collaborate with the Business Team to tailor proposals, craft solutions for complex needs, and present the full range of Apple sales support options. A passion for helping businesses succeed and strong communication skills are essential.

Qualifications

• Knowledge of how businesses use technology and what Apple solutions can offer them.
• Comfort using the phone to interact with customers and to position business solutions.
• Ability to facilitate business experiences through in-store briefings, workshops, and events.
• Contribute to an inclusive environment through respecting differences and curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• At least one year of experience selling in the business market.
• Comfort developing qualified leads by phone.
• Strong people and presentation skills, and excellent written and verbal communication.

Responsibilities

• Introduce Apple solutions, technology, and services to business customers.
• Spend time on the sales floor meeting first-time and current business customers and learning their needs.
• Generate new leads and build relationships, connecting over the phone or through in-store workshops and events.
• Discover customer needs through briefings and work with the Business Team to prepare and present proposals.
• For complex needs, collaborate with the entire Business Team to craft ideal solutions.
• Inform and offer customers the complete suite of sales support options.

Skills

Business tech knowledge

Phone communication

In-store workshops

Inclusive environment

B2B sales experience (1+ year)

Lead generation by phone

Presentation skills

Verbal and written communication

Job description

Do you love to collaborate and help businesses thrive? At the Apple Store, you connect business professionals and entrepreneurs with the tools they need in order to put Apple solutions to work in their businesses. As a Business Expert, you help them learn about Apple products and explore various possibilities. You’re part of a team that’s passionate about helping businesses succeed. With your understanding of business needs and enthusiasm for Apple, you find great satisfaction in offering powerful, innovative solutions to each customer. You work with others to foster a culture where everyone belongs and is inspired to do their best work.

Description

As a Business Expert, you introduce Apple solutions, technology, and services to business customers. You spend time on the sales floor, meeting first‑time and current business customers and learning their needs. You generate new leads and build relationships, connecting over the phone or through in‑store workshops and events. You discover customer needs through briefings and work with the Business Team to prepare and present proposals. For customers with more complex needs, you work with the entire Business Team to craft the ideal solutions. Finally, you inform and offer customers the complete suite of sales support options. By engaging customers to think about the possibilities of Apple technology in their businesses, you help build success - not only for your team, but for our customers as well.

Minimum Qualifications

• Knowledge of how businesses use technology and what Apple solutions can offer them.
• Comfort using the phone to interact with customers and to position business solutions.
• Ability to facilitate business experiences through in‑store briefings, workshops, and events.
• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• You have at least one year of experience selling in the business market.
• You’re comfortable developing qualified leads by phone.
• You have strong people and presentation skills, and excellent written and verbal communication skills.
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

More

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.