Appeals Analyst II - District 2

Cook County; Illinois; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Pension Plan and Deferred Compensation

Employee Assistance Program

Paid holidays, vacation, and sick time

Job summary

Cook County Board of Review seeks an Appeals Analyst II to analyze residential tax appeals with fairness and consistency. The role involves presiding over hearings, evaluating evidence, and working under the First Assistant Commissioner to ensure accurate assessments.

Responsibilities include reviewing complex appraisals, communicating with taxpayers, and potentially representing the board before PTAB. Outreach to educate homeowners may be required, sometimes outside standard hours.

Qualifications

• Bachelor’s degree or higher with 4 years of professional office experience.
• High school diploma/GED or associate with 8 years of professional office experience.
• Master’s degree or JD preferred.
• 2+ years’ experience in assessments or real estate tax appeals preferred.
• Bilingual abilities in Spanish, Polish, Korean, Hindi, or Mandarin preferred.
• CAE/MAI/SRPA designations preferred.

Responsibilities

• Analyze residential tax appeals.
• Review and adjudicate a high volume of tax appeals fairly and efficiently.
• Preside over property tax appeal hearings.
• Elicit and evaluate evidence from taxpayers or their representatives.
• Review complex appraisals.
• Communicate with taxpayers via in-person, phone, or email inquiries.
• Represent Cook County Board of Review before PTAB when defending decisions; prepare and present documentary evidence; draft briefs.
• Analyze applications for property tax exemptions (churches, hospitals, schools).
• Engage in outreach: present to groups to educate homeowners about the tax system and assist with filing appeals.

Skills

Analytical ability

Communication skills

Organizational skills

Computer literacy

Arithmetic skills

Independent work

Education

Bachelor's degree + 4 years

High school diploma or GED / Associate + 8 years

Tools

IAAO CIAO designation

MAI designation

SRPA designation

Job description

*This is anAFSCME 3696 Bargaining Unit Position*

JOB SUMMARY

The Appeals Analyst II is responsible for analyzing assessment appeals for residential property in Cook County, in a fair, uniform, and timely manner. This position reports to the First Assistant Commissioner of the applicable District (e.g., 1, 2 or 3). The Appeals Analyst II makes complex analytical decisions to ensure the fair and uniform assessment of property, applying appropriate rules, regulations, policies, and other guidelines. The Appeals Analyst II is a deputy under the Illinois Property Tax Code and assists with the proper discharge of Board duties. This authority includes the ability to administer oaths, preside over hearings and examine parties or witnesses at a hearing. On behalf of his or her Commissioner, the analyst must be able to discuss, explain and support their decisions and/or recommendations on various appeals. Lastly, the position must have the ability to assist other employees and perform other assignments and duties as may be required.

ESSENTIAL JOB DUTIES

•Analyze appeals filed by residential property owners.
•Responsible for reviewing and adjudicating a high volume of tax appeals in a fair, efficient, and organized manner.
•Preside over property tax appeal hearings.
•Elicit and evaluate evidence from the taxpayer or their representative when necessary.
•Review complex appraisals.
•Communicate and correspond with taxpayers to answer questions and resolve matters relating to appeals, including answering in-person, telephone, or email inquiries about appeals, providing direction to the appropriate forms, when necessary.
•May be responsible for PTAB matters: Represent the Cook County Board of Review (“CCBOR”) before the Illinois Property Tax Appeals Board (“PTAB”) when defending CCBOR decisions on appeal. Prepare and present documentary evidence at PTAB hearings. Draft and argue briefs in support of CCBOR decisions. Evaluate taxpayer and taxing district evidence, cross-examine witnesses, and vigorously defend CCBOR decisions and/or negotiate favorable settlements.
•May be responsible for exemptions: Analyze applications for property tax exemptions for, inter alia, churches, hospitals, and schools.
•Provide excellent customer service to all CCBOR customers.
•For each District (1, 2 or 3), analysts will typically be assigned outreach duties. Those outreach duties include preparing and presenting presentations to groups and organizations to educate homeowners about the property tax system and to help homeowners file appeals with the CCBOR. Outreach hours may be scheduled outside of standard work hours.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee’s normal line of work.

Attention Applicants: Please note that as part of ongoing job architecture initiatives, the Cook County Board of Review is reviewing job titles and corresponding grades, which may be subject to change.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS

•Knowledge of CCBOR procedures, the Illinois Property Tax Code, policies, practices, and guidelines, or the ability to gain such knowledge.
•Ability to work independently.
•Ability to make executive decisions and implement the Commissioner’s policies and the CCBOR mission.
•Basic arithmetic skills.
•Ability to communicate effectively, both orally and in writing, including public speaking skills.
•Strong organizational skills.
•Must be computer literate, with skill and efficiency in accurately entering, reviewing, and retrieving data and the ability to utilize CCBOR systems and databases.
•Ability to obtain CIAO designation from the International Association of Assessing Officers (IAAO) within a year of employment.

MINIMUM QUALIFICATIONS

•Possession of a bachelor’s degree from an accredited college or university, and four (4) years of full-time paid work experience in a professional office setting OR possession of a valid high school diploma or General Education Development (GED) certificate, or an associate degree and eight (8) years of full-time paid work experience in a professional office setting.

PREFERRED QUALIFICATIONS

•Master’s degree or Juris Doctor from an accredited college or university.
•2+ years full-time paid work experience with assessments, real estate tax appeals or in the appraisal industry.
•Bilingual with proficiency in Spanish, Polish, Korean, Hindi, or Mandarin languages.
•Possession of the CAE designation from the International Association of Assessing Officers (IAAO) or MAI or SRPA designation from the Appraisal Institute.

Resume and application must clearly indicate the duration and nature of work experience and education for consideration in accordance with all minimum and preferred qualifications.

PHYSICAL REQUIREMENTS

•Long periods of time working on a computer requiring vision and typing capability.
•Ability to sit and stand for extended periods of time.
•Regular use of telephone.
•Traveling between office and meetings may be required.

Any offer of employment will be contingent on the applicant passing a background check and any required pre-employment testing.

BENEFITS PACKAGE

•Medical, Dental, and Vision Coverage
•Basic Term Life Insurance
•Pension Plan and Deferred Compensation Program
•Employee Assistance Program
•Paid holidays, vacation, and sick time

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com

The CCBOR prohibits all unlawful discrimination in its hiring and promotional process.

COOK COUNTY BOARD OF REVIEW
IS AN EQUAL OPPORTUNITY EMPLOYER