Apparel Customer Experience Specialist

The Kroger Co.; Fairbanks (AK); On-site; USD 18,000 - 23,000; Full time

Job summary

The Kroger Co. in Fairbanks, AK seeks a customer-focused team member to create an outstanding shopping experience, answer questions, stock shelves and keep the department clean and inviting.

You will learn product details, assist with merchandising, handle daily tasks, and support the department manager in meeting sales goals while upholding safety and quality standards. Qualifications include being at least 18, basic math skills, a high school diploma or equivalent, and optional second language

Qualifications

• Must be at least 18 years old.
• Must be able to meet the minimum physical demands.
• Knowledge of basic math: counting, addition, and subtraction.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products sold within the department and respond to questions.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Observe scheduled shift operating hours.
• Adhere to all local, state and federal health and civil codes.
• Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
• Demonstrate creative merchandising.
• Keep displays fully stocked and conditioned according to department standards.
• Be aware of arrival dates of products.
• Maintain workload to guarantee that production deadlines are met.
• Receive and utilize all bulletins, announcements, and special programs to assist with creating additional sales.
• Complete all paperwork according to company policy.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, associate and customer engagement rules are being followed.
• Promote sales through intercom announcements.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Basic math

Education

High school diploma or equivalent

Job description

The Kroger Co. in Fairbanks, AK seeks a customer-focused team member to create an outstanding shopping experience, answer questions, stock shelves and keep the department clean and inviting.

You will learn product details, assist with merchandising, handle daily tasks, and support the department manager in meeting sales goals while upholding safety and quality standards. Qualifications include being at least 18, basic math skills, a high school diploma or equivalent, and optional second language