API & Blockchain Support Engineer

SupportFinity™; Portland (OR); On-site; USD 86,000 - 117,500; Full time

Job summary

SupportFinity™ is looking for a Technical Support Engineer in Portland, Oregon, to provide world-class support for our customers using our API-based products. You will handle customer inquiries, troubleshoot technical issues related to cryptocurrency transactions, and collaborate with engineering on escalations.

We seek candidates with over two years of experience in technical support and a strong programming background in languages such as Javascript, Python, and Solidity. Our firm values high integrity and a dedication to customer success, providing a dynamic work environment focused on excellence.

Qualifications

• Previous experience in a fast-paced global support team.
• Ability to diagnose and debug development issues.
• Understanding of AWS and GCP solutions.

Responsibilities

• Provide timely, accurate support to customers.
• Resolve technical issues related to cryptocurrency and APIs.
• Lead incident management efforts and participate in escalations.

Skills

Technical issue resolution

Customer service

Programming in Javascript, PHP, Objective-C, Python, Golang, Solidity

Incident management

Education

2+ years experience in technical support

Experience in financial services

Tools

SQL

Postman

Jira

Salesforce

Job description

SupportFinity™ is looking for a Technical Support Engineer in Portland, Oregon, to provide world-class support for our customers using our API-based products. You will handle customer inquiries, troubleshoot technical issues related to cryptocurrency transactions, and collaborate with engineering on escalations.

We seek candidates with over two years of experience in technical support and a strong programming background in languages such as Javascript, Python, and Solidity. Our firm values high integrity and a dedication to customer success, providing a dynamic work environment focused on excellence.