Future Opening: Member Services Representative

Planet Fitness -; Lansing (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to join their dynamic team. This role is perfect for those who thrive in a fun and energetic environment and are passionate about fitness. You will be responsible for creating a positive experience for members by delivering exceptional customer service, managing front desk activities, and ensuring the club's cleanliness. If you're looking to make a meaningful impact in people's lives while growing personally and professionally, this opportunity is tailored for you. Join a team that values positivity and personal development in a supportive atmosphere.

Qualifications

• Preferred background in customer service and basic computer skills.
• Must be 18 years or older with a passion for fitness.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities including member check-ins and tours.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Listening Skills

Positive Attitude

Education

High School Diploma or Equivalent

Job description

Future Opening: Member Services Representative

Planet Fitness Careers

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation: $9.00-$11.00

Join our team of inspiring, motivated and fun-loving go-getters. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone!

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees.