Apartment Leasing Manager

Lancaster Campus; Harrisonburg (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Lancaster Campus is seeking an enthusiastic leasing and sales professional to manage on-site leasing, marketing, and resident relations at our property. You will drive occupancy, conduct tours, and coordinate renewal programs.

The role requires a bachelor degree or equivalent, valid driver’s license, proficiency with MS Office, and strong customer service in a fast-paced environment. You will train new leasing staff and handle administrative duties to support property performance.

Qualifications

• Bachelor degree or equivalent combination of education and experience is required.
• Valid driver’s license and current automobile insurance are required.
• Proficiency with MS Word, Excel and Outlook; strong typing and record keeping.
• Knowledge of Entrata is preferred; ability to complete paperwork and meet deadlines.
• Excellent customer service and professional communication in a fast-paced environment.

Responsibilities

• Market and lease units to maximize occupancy.
• Serve as first point of contact for leasing inquiries; schedule appointments and lead tours.
• Develop and implement marketing initiatives and renewal programs.
• Maintain occupancy and property fiscal stability through pricing and occupancy strategies.
• Complete and review market surveys to stay informed about local markets.
• Walk units daily to ensure readiness for presentation and record traffic.
• Follow up on leads and use guest card and follow-up programs.
• Communicate application outcomes within 24 hours of determination.
• Record resident service requests accurately and post completions.
• Assist with hiring and training leasing personnel; handle general admin tasks.

Skills

Customer service

Effective communication

Computer skills

Typing/record keeping

Time management

Driver's license

Communication in fast-paced env

Education

Bachelor degree or equivalent

Tools

Entrata

Microsoft Word

Excel

Outlook

Job description

Overview

Enthusiastic, outgoing leasing and sales professional wanted!

The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term.

If you’re someone who loves to have FUN at work, loves to work hard, thinks outside the box, then we’ve got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability, job training and a fun-loving family of people! Consider joining our team and changing the way you think about work!

Responsibilities

The Apartment Leasing Manager reports to the General Manager. This position is responsible for managing all leasing, on‑site marketing and out‑reach marketing initiatives to increase and maintain maximum occupancy of the property.

• Market and lease units in an effort to ensure maximum occupancy
• Serve as first point of contact for all leasing inquires; includes scheduling sales appointments, converting prospects into residents, and leading tours
• Develop and implement proactive marketing initiatives and efficient renewal programs
• Reach and maintain maximum occupancy of units at their maximum rates in an effort to ensure the property’s fiscal stability
• Complete and review market surveys to maintain current knowledge of local markets
• Walk model or market units daily to confirm readiness for presentation
• Record all traffic and activity daily
• Apply the Company’s guest card and follow‑up programs in a prompt and consistent manner
• Notify prospects of application acceptance or rejection within 24 hours of determination
• Receive and record resident service requests ensuring full and accurate information is taken, and post completed service requests
• Follow up by phone on completed work orders taken each week
• Assist with hiring and training new leasing personnel
• Answer telephones as needed
• General administrative duties such as filing and typing

Qualifications

• Bachelor degree or equivalent combination of education and experience
• Valid driver’s license and current automobile insurance
• Computer skills and math ability
• Accurate typing and record keeping
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of Entrata is preferredAbility to follow through with all necessary paperwork and ensure all deadlines are met
• Excellent customer service skills
• Ability to communicate effectively and professionally while operating in a fast paced environment