AOU Call Specialist- Remote-US

Moses Weitzman Health System; South Carolina; Hybride; USD 26 000 - 37 000; Plein temps

Résumé du poste

Moses Weitzman Health System seeks a Call Specialist for the All of Us research program within the Patient Engagement Team. The role focuses on outreach, enrollment and retention activities to enroll and retain participants in the All of Us research program.

The position may involve coordinating with the research team, recruiting for advisory boards, conducting surveys, and obtaining informed consent for IRB approved protocols. Remote or hybrid work options available, contingent on grant funding.

Qualifications

• Associates degree or high school diploma with at least 2 years of relevant work experience.
• Excellent communication skills.
• Ability to problem solve and prioritize tasks.
• Attention to detail and documentation.
• Follow procedures and protocols consistently.
• Flexibility in work schedule.
• Proficiency in Microsoft Office and internet applications.
• Familiar with public health research concepts.
• Knowledge of participatory research and working with community.
• Bilingual Spanish/English.

Responsabilités

• Conduct outreach, engagement and recruitment to drive enrollment and retention.
• Screen patients for eligibility and enroll in the All of Us program and studies.
• Provide patients with a thorough overview of the program and answer questions.
• Use Teach Back Method to assess understanding.
• Use Motivational Interviewing to build rapport.
• Obtain informed consent for IRB approved protocols.
• Administer surveys and record data.
• Use data to assess outreach effectiveness and outcomes.
• Schedule appointments for enrollment and retention activities.
• Conduct daily outreach by phone, with occasional email communications.

Connaissances

Excellent communication

Problem solving

Attention to detail

Documentation

Microsoft Office

Internet applications

Public health research familiarity

Bilingual

Formation

Associates degree or high school diploma

Outils

Microsoft Office

Description du poste

Job Description

The All of Research Program Call Specialist will be a part of the Patient Engagement Team to conduct engagement, enrollment and retention activities for the

Job Description

The All of Research Program Call Specialist will be a part of the Patient Engagement Team to conduct engagement, enrollment and retention activities for the All of Us research program. This position will specifically be focused on conducting outreach and engagement activities aimed at enrolling and retaining participants in the All of Us research program. Additionally, the position will occasionally require minimal research activities, such as recruiting participants to serve on the participant and community advisory board, coordinating activities with the research team, and other tasks as assigned.

Role And Responsibilities Of The Patient Engagement Team

• Utilize effective outreach, engagement and recruitment methods to drive enrollment and retention rates
• Identify, engage and screen patients for eligibility and enroll them in the All of Us research program and any ancillary studies
• Provide patients with a thorough overview of the All of Us research program, or ancillary study and answer all questions
• Use the Teach Back Method to assess patients’ understanding of the All of Us research program, or ancillary study
• Use of Motivational Interviewing to build rapport with prospective/current patients.
• Obtain informed consent for IRB approved protocols
• Administer surveys and record data
• Use data to assess effectiveness and outcome of outreach and engagement strategiesSchedule appointments for patients to complete All of Us research program enrollment and retention activities
• Conduct phone on outreach and engagement activities on a daily basis, with occasional outreach through email, to inform patients of study activities and schedule patients to complete activities.

Qualifications

• Associates degree or high school diploma/GED + at least 2 years of relevant work experience
• Excellent communication skills
• Ability to problem solve, maintain priority and focus on assigned tasks
• Attention to detail and documentation
• Ability to follow procedures and protocols consistently
• Flexibility in work schedule
• Intermediate level proficiency in Microsoft office and internet related applications
• Familiar with standard concepts, practices and procedures related to public health research
• Knowledge of participatory research and working with community
• Adaptability to change
• Patient Relationship Management experience is a plus
• Personable and outgoing personality
• Willingness to engage individuals from a diverse population
• Bilingual, oral and written (Spanish/English)

Physical Requirements/Work Environment

• Must be able to clearly communicate verbally
• Must be able to sit for extended periods while working at a computer

WORK SCHEDULE DEMANDS

• Occasional mornings, evenings and weekends as needed
• Opportunity for full time or part time positions.

Additional Qualifications

• Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies
• Human Subject Protection Training is preferable but not required
• Excellent oral and written skills are required

This position is contingent on grant funding.

This position is available for remote or hybrid work.

Organizational Summary

Time Type: Full time

Compensation And Benefits

The hourly rate will be 23/hr

At Moses/Weitzman Health System, we are committed to supporting the health, well-being, professional growth, and financial security of our employees. Eligible employees may have access to a comprehensive total rewards package that can include competitive compensation, health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance programs, employee assistance resources, flexible work arrangements where applicable, and other company-sponsored benefits. Specific benefit offerings and eligibility requirements may vary based on position, work location, scheduled hours, and applicable plan terms. Learn more about our benefits and career opportunities on our Careers website.