AOU Call Specialist- Remote-US

Moses Weitzman Health System; Montpelier (VT); Hybrid; USD 32,000 - 39,000; Full time

Job summary

The All of Us Research Program Call Specialist at Moses Weitzman Health System will join the Patient Engagement Team to drive enrollment, engagement and retention for the All of Us study. This role includes outreach activities, screening for eligibility, and coordinating with the research team to support meaningful participation.

Remote or hybrid work options are available, with occasional early mornings or weekends as needed.

Qualifications

• Associates degree or high school diploma/GED + at least 2 years of relevant work experience.
• Excellent communication skills.
• Ability to problem solve, maintain priority and focus on assigned tasks.
• Attention to detail and documentation.
• Ability to follow procedures and protocols consistently.
• Flexibility in work schedule.
• Intermediate level proficiency in Microsoft Office and internet related applications.
• Familiar with standard concepts, practices and procedures related to public health research.
• Knowledge of participatory research and working with community.
• Adaptability to change.
• Patient Relationship Management experience is a plus.
• Personable and outgoing personality.
• Willingness to engage individuals from a diverse population.
• Bilingual, oral and written (Spanish/English).

Responsibilities

• Utilise effective outreach, engagement and recruitment methods to drive enrollment and retention rates
• Identify, engage and screen patients for eligibility and enroll them in the All of Us research program and any ancillary studies
• Provide patients with a thorough overview of the All of Us research program, or ancillary study and answer all questions
• Use the Teach Back Method to assess patients’ understanding of the All of Us research program, or ancillary study
• Use of Motivational Interviewing to build rapport with prospective/current patients.
• Obtain informed consent for IRB approved protocols
• Administer surveys and record data
• Use data to assess effectiveness and outcome of outreach and engagement strategies
• Schedule appointments for patients to complete All of Us research program enrollment and retention activities
• Conduct phone on outreach and engagement activities on a daily basis, with occasional outreach through email, to inform patients of study activities and schedule patients to complete activities.

Skills

Excellent communication

Problem solving

Attention to detail

Follow procedures

Flexible schedule

Microsoft Office

Public health research

Participatory research

Adaptability to change

Bilingual Spanish/English

Education

Associates degree or HS diploma plus 2+ years experience

Job description

Job Description:

The All of Research Program Call Specialist will be a part of the Patient Engagement Team to conduct engagement, enrollment and retention activities for the All of Us research program. This position will specifically be focused on conducting outreach and engagement activities aimed at enrolling and retaining participants in the All of Us research program. Additionally, the position will occasionally require minimal research activities, such as recruiting participants to serve on the participant and community advisory board, coordinating activities with the research team, and other tasks as assigned.

ROLE AND RESPONSIBILITIES OF THE PATIENT ENGAGEMENT TEAM

• Utilise effective outreach, engagement and recruitment methods to drive enrollment and retention rates
• Identify, engage and screen patients for eligibility and enroll them in the All of Us research program and any ancillary studies
• Provide patients with a thorough overview of the All of Us research program, or ancillary study and answer all questions
• Use the Teach Back Method to assess patients’ understanding of the All of Us research program, or ancillary study
• Use of Motivational Interviewing to build rapport with prospective/current patients.
• Obtain informed consent for IRB approved protocols
• Administer surveys and record data
• Use data to assess effectiveness and outcome of outreach and engagement strategies
• Schedule appointments for patients to complete All of Us research program enrollment and retention activities
• Conduct phone on outreach and engagement activities on a daily basis, with occasional outreach through email, to inform patients of study activities and schedule patients to complete activities.

QUALIFICATIONSRequired Skills and Education

• Associates degree or high school diploma/GED + at least 2 years of relevant work experience
• Excellent communication skills
• Ability to problem solve, maintain priority and focus on assigned tasks
• Attention to detail and documentation
• Ability to follow procedures and protocols consistently
• Flexibility in work schedule
• Intermediate level proficiency in Microsoft office and internet related applications
• Familiar with standard concepts, practices and procedures related to public health research
• Knowledge of participatory research and working with community
• Adaptability to change
• Patient Relationship Management experience is a plus
• Personable and outgoing personality
• Willingness to engage individuals from a diverse population
• Bilingual, oral and written (Spanish/English)

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Must be able to clearly communicate verbally
• Must be able to sit for extended periods while working at a computer

WORK SCHEDULE DEMANDS

• Occasional mornings, evenings and weekends as needed
• Opportunity for full time or part time positions.

ADDITIONAL QUALIFICATIONS

• Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies
• Human Subject Protection Training is preferable but not required
• Excellent oral and written skills are required

This position is contingent on grant funding.

This position is available for remote or hybrid work.

Organizational Summary:

Time Type:Full time

Compensation and Benefits:

The hourly rate will be 23/hrAt Moses/Weitzman Health System, we are committed to supporting the health, well-being, professional growth, and financial security of our employees. Eligible employees may have access to a comprehensive total rewards package that can include competitive compensation, health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance programs, employee assistance resources, flexible work arrangements where applicable, and other company-sponsored benefits. Specific benefit offerings and eligibility requirements may vary position, work location, scheduled hours, and applicable plan terms. Learn more on our Careers website.