AOU Call Specialist- Remote-US

Moses Weitzman Health System; Hawaii; Hybrid; USD 28,000 - 36,000; Full time

Job summary

Moses Weitzman Health System seeks a Call Specialist to support the All of Us research program by conducting outreach, enrollment, and retention activities. You will work with the Patient Engagement Team to recruit and retain participants, including coordinating with researchers and boards as needed.

The role emphasizes outreach, documentation, and patient education, with opportunities for remote or hybrid work and focus on diverse populations.

Qualifications

• Associate degree or HS diploma with 2+ years of relevant work experience.
• Excellent communication skills.
• Ability to follow procedures and maintain documentation.
• Proficient in Microsoft Office and internet applications.
• Familiar with public health research and community engagement.
• Bilingual in Spanish and English preferred.

Responsibilities

• Drive enrollment and retention for the All of Us program.
• Screen patients for eligibility and enroll in studies.
• Explain program details and answer questions.
• Obtain informed consent for IRB protocols.
• Schedule appointments and conduct outreach via phone/email.
• Maintain accurate data and document activities.

Skills

Communication skills

Problem solving

Attention to detail

Follow procedures

Flexibility

Microsoft Office

Public health knowledge

Bilingual (Spanish/English)

Education

HS diploma or Associate

Job description

Job Description

The All of Research Program Call Specialist will be a part of the Patient Engagement Team to conduct engagement, enrollment and retention activities for the

Job Description

The All of Research Program Call Specialist will be a part of the Patient Engagement Team to conduct engagement, enrollment and retention activities for the All of Us research program. This position will specifically be focused on conducting outreach and engagement activities aimed at enrolling and retaining participants in the All of Us research program. Additionally, the position will occasionally require minimal research activities, such as recruiting participants to serve on the participant and community advisory board, coordinating activities with the research team, and other tasks as assigned.

Role And Responsibilities Of The Patient Engagement Team

• Utilize effective outreach, engagement and recruitment methods to drive enrollment and retention rates
• Identify, engage and screen patients for eligibility and enroll them in the All of Us research program and any ancillary studies
• Provide patients with a thorough overview of the All of Us research program, or ancillary study and answer all questions
• Use the Teach Back Method to assess patients’ understanding of the All of Us research program, or ancillary study
• Use of Motivational Interviewing to build rapport with prospective/current patients.
• Obtain informed consent for IRB approved protocols
• Administer surveys and record data
• Use data to assess effectiveness and outcome of outreach and engagement strategiesSchedule appointments for patients to complete All of Us research program enrollment and retention activities
• Conduct phone on outreach and engagement activities on a daily basis, with occasional outreach through email, to inform patients of study activities and schedule patients to complete activities.

Qualifications

• Associates degree or high school diploma/GED + at least 2 years of relevant work experience
• Excellent communication skills
• Ability to problem solve, maintain priority and focus on assigned tasks
• Attention to detail and documentation
• Ability to follow procedures and protocols consistently
• Flexibility in work schedule
• Intermediate level proficiency in Microsoft office and internet related applications
• Familiar with standard concepts, practices and procedures related to public health research
• Knowledge of participatory research and working with community
• Adaptability to change
• Patient Relationship Management experience is a plus
• Personable and outgoing personality
• Willingness to engage individuals from a diverse population
• Bilingual, oral and written (Spanish/English)

Physical Requirements/Work Environment

• Must be able to clearly communicate verbally
• Must be able to sit for extended periods while working at a computer

WORK SCHEDULE DEMANDS

• Occasional mornings, evenings and weekends as needed
• Opportunity for full time or part time positions.

Additional Qualifications

• Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies
• Human Subject Protection Training is preferable but not required
• Excellent oral and written skills are required

This position is contingent on grant funding.

This position is available for remote or hybrid work.

Organizational Summary

Time Type: Full time

Compensation And Benefits

The hourly rate will be 23/hr

At Moses/Weitzman Health System, we are committed to supporting the health, well-being, professional growth, and financial security of our employees. Eligible employees may have access to a comprehensive total rewards package that can include competitive compensation, health and wellness benefits, retirement savings opportunities, paid time off, professional development and tuition assistance programs, employee assistance resources, flexible work arrangements where applicable, and other company-sponsored benefits. Specific benefit offerings and eligibility requirements may vary based on position, work location, scheduled hours, and applicable plan terms. Learn more about our benefits and career opportunities on our Careers website.