Antwerpen Automotive Service Manager

Antwerpen Volkswagen; Baltimore (MD); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Disability insurance

401(k) retirement plan

Vacation pay after 1 year

Sick days

Professional development

Job summary

Antwerpen Automotive in Baltimore, MD is seeking an experienced Automotive Service Manager to lead our service department. You will ensure exceptional customer service, drive efficiency, and manage team performance to meet company goals.

This role demands strong leadership and hands-on operational expertise. You will oversee daily operations, train technicians, optimize service processes, coordinate with parts and sales, and monitor budgets to improve profitability while maintaining compliance

Qualifications

• Proven experience as an Automotive Service Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and improve service processes.
• Familiarity with automotive service software and management systems.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Oversee daily operations of the service department.
• Lead, train, and motivate service technicians and staff.
• Develop and implement service processes to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Skills

Leadership

Team management

Communication

Process improvement

Automotive software

Problem solving

Tools

Automotive service software

Job description

Antwerpen Automotive is seeking an experienced Automotive Service Manager with a proven track record to lead and oversee our service department. This position requires a dedicated professional who can ensure exceptional customer service, drive operational efficiency, and manage service team performance to meet company goals.

Responsibilities

• Manage daily operations of the service department, ensuring high-quality service delivery and customer satisfaction.
• Lead, train, and motivate service technicians and staff to achieve performance targets.
• Develop and implement service processes and standards to improve efficiency and profitability.
• Coordinate with parts and sales departments to ensure seamless workflow.
• Monitor and manage departmental budget, labor costs, and inventory levels.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain compliance with industry regulations and company policies.

Requirements

• Proven experience as an Automotive Service Manager or similar role, with a proven track record of success.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze and improve service department processes.
• Familiarity with automotive service software and management systems.
• Strong problem-solving skills and attention to detail.

Benefits

• Competitive salary ranging from $60,000.00 to $120,000.00 per year, paid bi-weekly.
• Comprehensive health, dental, vision, and disability insurance and more.
• 401(k) retirement plan
• Vacation pay after 1 year
• Sick days available upon hire
• Opportunities for professional development and career growth.

About the Company

Antwerpen Automotive is a leading company in the automotive service industry, committed to delivering top-quality vehicle maintenance and repair services. We pride ourselves on fostering a dynamic and inclusive work environment that values expertise and dedication. Join our team and contribute to our mission of exceeding customer expectations while advancing your career. Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US. Applicants must have a valid driver’s license, be insurable by the company and pass a mandatory background check and drug screen.