Anti Money Laundering/Know Your Customer - Analyst

JPMorgan Chase & Co.; Tempe (AZ); On-site; USD 75,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an AML/KYC Escalations professional in Tempe to review complex customer cases and support compliance with BSA/Patriot Act requirements.

You will collaborate with multiple teams to manage risk and ensure timely, accurate decisions. The role requires strong analytical and probity skills, proficient use of Microsoft Office, and the ability to work autonomously in a fast-paced environment.

Qualifications

• Strong problem solving and analytical skills to identify root causes of compliance and risk issues.
• Excellent written and verbal communication with the ability to present insights clearly.
• Ability to network and collaborate across teams to drive quality and change.
• Capable of working autonomously in a fast-paced, results-driven environment.
• Sound judgment for day-to-day decisions and escalations.
• Familiarity with regulatory environments and business processes.

Responsibilities

• Conduct complex AML/KYC risk reviews of customers escalated or exited based on identified risks; develop recommendations for management decisions
• Monitor queue to ensure SLA adherence and regulatory requirements
• Meet production goals and maintain high quality of work
• Present proposed decisions to compliance teams and leadership for review
• Complete tasks in support of projects with emphasis on quality and timeliness
• Communicate issues and identify risk mitigation strategies
• Maintain up-to-date knowledge of regulatory requirements and best practices
• Make day-to-day decisions and refer complex cases to manager

Skills

Problem solving

Analytical experience

Communication/presentation

Networking

Autonomy / work independently

Decision making

Business knowledge

Tools

Microsoft Office

Job description

Consumer and Community Banking (CCB) AML/KYC Escalations team provides customer case review operations for the Anti-Money Laundering (AML) and Know-Your-Customer (KYC) Customer Escalations program. to manage the risk of our customer portfolio and sustain compliance with the Bank Secrecy Act (BSA), USA PATRIOT Act and FINRA expectations and requirements. AML/KYC Escalations works closely with various groups within Consumer and Community Banking, such as the Exit Operations, Relationship Management, and Global Financial Crimes Compliance (GFCC) teams to deliver ongoing requirements for capturing, reporting and monitoring compliance with regulatory standards.

The AML/KYC Escalations team is also responsible for applicable Anti Money Laundering (AML) strategic initiatives/projects to meet regulatory obligations. This will include conducting research, analysis and providing qualitative/quantitative insights to lead and direct the projects and initiatives to meet our AML/KYC Standards. The role will require coordination with Project Teams, Compliance, Technology, Training, Communications, Legal, AML Operations and the Business. Team members are responsible to be knowledgeable of AML/KYC policies and standards to ensure projects and initiatives are within compliance and mitigate the AML/KYC risks to an acceptable level.

Job Responsibilities:

• Conduct complex AML/KYC risk reviews of customers escalated or previously exited based on identified risks; develop recommendations for management decisions
• Monitor your queue daily to ensure adherence with SLA’s and Regulatory Requirements.
• Meet production goals and ensure a high quality of work.
• Present proposed decisions to compliance teams and leadership for review
• Complete all assigned tasks in support of projects with strong attention to the quality and timeliness of expected results.
• Communicate issues and identify risk mitigation strategies
• Actively maintain up to date knowledge of regulatory and role-specific requirements and monitor application of best practices and control standards throughout all assigned tasks.
• Able to make decisions on day-to-day issues and refer to manager on decisions regarding complex situations.

Required qualifications, capabilities, and skills:

• Problem solving, critical thinking, analytical experience
• Skilled in analyzing root causes of compliance and risk issues
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Business knowledge - ability to understand the business / knowledge of regulation surrounding business
• Communication/presentation - excellent written and verbal communication skills with an ability to articulate in a meaningful and actionable manner
• Networking – strong interpersonal skills; strong collaboration and relationship building skills
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment.
• Decision Making/Judgment - high level of independent decision making using sound judgment

Preferred qualifications, capabilities and skills:

• Previous experience in financial services industry with background in controls, audit, quality assurance, operational risk management, or AML/KYC preferred; or equivalent subject matter expertise in a relevant business related function/operation
• Experience with JPMC internal systems and proficiency in multi-system processing and utilization
• CAMS certification
• Experience presenting information in a meaningful and actionable manner
• Demonstrated ability to challenge the status quo
• Familiarity with addressing risks and mitigants
• Strong technical writer