Anthropologie Key Holder

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Huntersville (NC); On-site; Part time

Job summary

A leading retail company is seeking a Key Holder in Huntersville, NC. This role focuses on enhancing customer experience, supporting store operations, and mentoring associates. The Key Holder will drive sales and ensure a welcoming environment while managing daily tasks and supporting the team.

Benefits

Medical

Dental

Vision

PTO

Generous employee discounts

Retirement savings

Qualifications

• Anthro brand fan.
• Ability to work flexible hours including nights and weekends.
• Eagerness to learn and grow within the organization.

Responsibilities

• Supports store leadership in service, selling, and daily processes.
• Collaborates with the leadership team to drive sales.
• Assists in maintaining store standards and cleanliness.

Skills

Leadership

Team Player

Customer Experience

Job description

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This position is located at 8605 Townley Rd, Huntersville, North Carolina, 28078 United States

Role Summary

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Role Responsibilities

Customer Experience

• Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
  
  

Leadership + Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
• Supports the training of the associate team, including new hire onboarding
  
  

Visual + Business Operations

• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
  
  

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
  
  

Role Qualifications

• Anthro brand fan
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization
  
  

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $15.00/Hr.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  General Business, Management, and Customer Service

• Industries

  Retail, Retail Apparel and Fashion, and Consumer Services

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