Anthropologie Assistant Department Manager

URBN Urban Outfitters, Inc.; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Assistant Department Manager to enhance customer experiences and foster team collaboration. This role involves leading by example to promote a positive store culture, supporting the leadership team in driving sales, and ensuring operational excellence. You'll be instrumental in creating a welcoming environment for customers while actively participating in team development and community engagement. If you are passionate about retail and eager to grow within a dynamic team, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Retirement Savings

Qualifications

• 1+ years of retail leadership experience required.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Support service and sales operations to create an engaging store environment.
• Lead the sales floor and drive team engagement.

Skills

Retail Leadership

Team Player

Customer Service

Communication

Flexibility

Job description

Location

This position is located at 4600 McKinney Ave, Dallas, Texas, 75205 United States.

Role Summary

The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the team through continued education on brand and store initiatives.

Role Responsibilities

Customer Experience

• Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program.
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard, and valued.
• Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community.

Leadership + Team Management

• Actively participates in leading the sales floor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives.
• Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team.
• Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities.

Visual + Business Operations

• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns.
• Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives.

Communication + Relationships

• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.
• Checks in with leadership to maintain communication and teamwork on completing store objectives.
• Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team.
• Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager.

Role Qualifications

• Anthro brand fan.
• 1+ years of retail leadership experience.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more! For additional information visit our website.

Pay Range

Starting from USD $18.00/Hr.

Anthropologie Wage Transparency

To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.