Answering Service Agent - Mid and Third Shift

Professional Answering Service, LLC; Painesville (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401K plan after one year of employment

Vacation and Personal Days after one年

Flexible scheduling

Job summary

Professional Answering Service, LLC is seeking an Operator to warmly greet callers, determine the reason for their call, answer questions, and direct requests to the correct department or person.

The role requires empathy, kindness, and professionalism in all interactions, along with strong communication skills and the ability to multitask in a busy environment.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service or call center experience preferred.
• Knowledge of computer usage, preferably in Microsoft Windows and Word environments.
• Ability to type at least 35 WPM.
• Ability to handle confidential and sensitive information.
• Strong written communication skills.
• Excellent verbal communication skills.
• Ability to multitask efficiently and manage time.

Responsibilities

• Operator duties include courteously greeting callers, determining the reason for the call, answering questions, or directing requests to the appropriate department or individual.
• Empathy, kindness, and professionalism are required while assisting callers.

Skills

Customer service

Call center experience

Computer usage

Typing 35 WPM

Confidential information handling

Written communication

Verbal communication

Multitasking/time management

Education

High school diploma or equivalent

1 year customer service experience (preferred)

Tools

Microsoft Windows

Microsoft Word

Job description

Requirements/Qualifications:

Minimum Qualifications: (Knowledge, Skills, and Abilities):

• High school diploma or equivalent.
• One year of customer service or call center experience preferred.
• Knowledge of computer usage and keyboarding, preferably in Microsoft Windows and Word environments.
• Ability to type at a minimum of 35 WPM.
• Ability to handle confidential and sensitive information.
• Strong written communication skills.
• Excellent verbal communication skills.
• Ability to multitask efficiently, manage time, and remain organized.

Operator:

As an operator our duties will include courteously greeting callers, determining the reason for the call, answering questions, or directing their request to the appropriate department and or individual. Empathy, kindness, and professionalism is a must.

Benefits:

• We offer a friendly and professional work environment along with Medical, Dental and Vision Insurance.
• We also offer 401K plan after one year of employment.
• Vacation and Personal Days after one year of employment.
• Flexible scheduling.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to stand, sit; reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Come be part of our team!