Annuity Policyholder Tech Specialist

MassMutual; Springfield (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

MassMutual is seeking a Policyholder Services Resolution Specialist to own complex servicing scenarios with autonomy, acting as a technical expert for policy transactions and inquiries within In-force Services.

You will collaborate with cross-functional teams, research requests, and ensure compliant, accurate servicing while improving processes and customer experience. Strong problem-solving and communication are essential.

Qualifications

• 2+ years experience in insurance, financial services, operations, customer service, claims, policy administration, or account servicing.
• 1+ years experience researching and resolving complex customer, policy, account, or transaction issues.
• High School Diploma or equivalent

Responsibilities

• Resolve complex service requests and escalations with in-depth research and accurate outcomes.
• Identify trends in issues and recommend sustainable solutions to reduce risk.
• Perform advanced policy processing, billing, collections, and disbursement controls.
• Provide guidance and technical support as a subject matter expert to customers and teams.

Skills

Policy servicing

Complex problem solving

Research skills

Education

High School Diploma or equivalent

Job description

MassMutual is seeking a Policyholder Services Resolution Specialist to own complex servicing scenarios with autonomy, acting as a technical expert for policy transactions and inquiries within In-force Services.

You will collaborate with cross-functional teams, research requests, and ensure compliant, accurate servicing while improving processes and customer experience. Strong problem-solving and communication are essential.