Animal Welfare Associate - Community Impact Specialist

HumanePro; Santa Fe (NM); On-site; USD 23,000 - 28,000; Full time

Job summary

Santa Fe Humane Society is seeking an Animal Welfare Associate to serve as frontline desk staff and case manager for the shelter’s lifesaving mission. You will work with the public to explore options to keep pets in homes and determine when intake is necessary, collaborating with shelter teams to find compassionate solutions.

The role emphasizes empathy, nonjudgmental support, and problem solving, with a focus on keeping families and pets together.

Qualifications

• Customer service and case management to help keep pets at home.
• Accurate data entry and cash handling for shelter operations.
• Animal handling and coordination with shelter teams.

Responsibilities

• Customer Service
• Case Management
• Data Entry
• Cash Handling
• Animal Handling

Skills

Customer Service

Case Management

Data Entry

Cash Handling

Animal Handling

Job description

Job Description

Love working with people and care about animals? Come 'do good' with the Santa Fe Animal Shelter! Use your skills and passion to make a difference. Animal Welfare Associates help pets and their families stay together. You need a job worth getting out of bed for, we need problems solved and people’s lives changed. How about we start with yours?
The Animal Welfare Associate serves as the front line desk associate and case manager for Santa Fe Animal Shelter’s lifesaving mission to create a compassionate, safe community for pets and people. This role works independently with the public to find options to keep pets in the home and determine when we can or bring the animal into the shelter when there are no better options for the pet. Animal Welfare Associates must be compassionate and nonjudgmental, demonstrating empathy while working with owners and being able focus on finding solutions instead of placing blame.

One full time position and one part-time Friday - Monday position available.

PRIMARY AREAS OF RESPONSIBILITY / ESSENTIAL FUNCTIONS

Animal Welfare Associate

• Customer Service
• Case Management
• Data Entry
• Cash Handling
• Animal Handling

Animal Welfare Associates work closely with Animal Services personnel and other shelter departments, volunteers, customers, board members, vendors, and law enforcement personnel in a fast paced collaborative environment.

Salary: $17-20 / hour DOE

This is a full time job

Contact Information

Job Contact Details

Name Kristin Moro Title ARC Manager Telephone Number 505-983-4309 Email Address [e-mail] Website https://sfhumanesociety.org/

Closing Date: Friday, February 5, 2027

Posting Date: November 6, 2026

Closing Date: February 5, 2027