Animal Services Supervisor, Austin Animal Services (Veterinary Services Division)

City of Austin; Austin (TX); On-site; USD 61,000 - 74,000; Full time

Job summary

The City of Austin's Animal Center seeks an Animal Services Supervisor in the Veterinary Services Division to lead the Veterinary Technicians team and support surgical activities for veterinarians. You will plan, assign, and supervise program staff, provide guidance, and manage contracts and large budgets to ensure compliance with unit procedures.

As an essential employee, you may report to work in extreme weather or emergencies.

Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus three (3) years of relevant experience, including one (1) year of experience which was in a lead or supervisory capacity.
• Valid Texas Class C Driver License.
• Demonstrated advanced knowledge in veterinary procedures, anesthesia monitoring, emergency protocols, leadership, training and onboarding of staff, and safe animal handling.

Responsibilities

• Coordinates unit activities with other divisions by evaluating operational needs and assignment of work activities. Develops operating procedures. Tracks operating information and write technical reports.
• Ensures compliance with unit procedures, policies, and protocols.
• Resolves customer conflicts and provides options to ensure customer satisfaction.
• Develops, revises, and implements standard operation practices, policies, and procedures for the unit. Determines goals, objectives, and resources requirements for the activities of the unit. Prepares performance measures, data, and reports for management review.
• Assists with planning, developing, organizing, evaluating, and monitoring the unit’s budget.
• Plans, develops, organizes, evaluates, manages, and monitors the unit’s programs, projects, and activities.
• Orders supplies, maintains inventory, makes purchases, monitors contracts, and recommends capital expenditures.
• Maintains and updates automated record keeping and files.
• Prepares, as necessary, notifications for the news media.

Education

Bachelor's degree in related field

Job description

About This Position

The Animal Services Supervisor in the Veterinary Services Division, under the direction of the Veterinary Services Manager, is one of the leaders of our Veterinary Technicians team that supports team business operations and activities. This position works alongside the other supervisor and will help plan, assign, and supervise the work of assigned program staff and will also provide advice, counsel, and support to the Veterinary Technicians who provide surgical assistance to the Veterinarians. The person in this position performs quality control reviews of work assigned to personnel; training and developing team members and managing veterinary services contracts and large budgets to ensure compliance with unit procedures, policies, and protocols. This position is considered essential and may be required to report to work in extreme weather conditions (heat, cold, rain) or in a community emergency response situation.

Job Description

• Coordinates unit activities with other divisions by evaluating operational needs and assignment of work activities. Develops operating procedures. Tracks operating information and write technical reports.
• Ensures compliance with unit procedures, policies, and protocols.
• Resolves customer conflicts and provides options to ensure customer satisfaction.
• Develops, revises, and implements standard operation practices, policies, and procedures for the unit. Determines goals, objectives, and resources requirements for the activities of the unit. Prepares performance measures, data, and reports for management review.
• Assists with planning, developing, organizing, evaluating, and monitoring the unit’s budget.
• Plans, develops, organizes, evaluates, manages, and monitors the unit’s programs, projects, and activities.
• Orders supplies, maintains inventory, makes purchases, monitors contracts, and recommends capital expenditures.
• Maintains and updates automated record keeping and files.
• Prepares, as necessary, notifications for the news media.

Minimum Qualifications

Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus three (3) years of relevant experience, including one (1) year of experience which was in a lead or supervisory capacity. Experience may substitute for education up to the maximum of four (4) years.

Licenses and Certifications

Valid Texas Class C Driver License.

Preferred Qualifications

• Demonstrated advanced knowledge of veterinary procedures, anesthesia monitoring, and emergency protocols, and the ability to handle complex cases and assist veterinarians during advanced procedures.
• Strong leadership skills that demonstrate the ability to communicate effectively, guide performance, foster employee engagement, teamwork, and build positive morale among diverse team members in a fast-paced, emotionally demanding environment.
• Demonstrates skill in developing and delivering training and onboarding of new employes - including paraprofessional staff, technicians and students – ensuring mastery of veterinary equipment, shelter protocols, and workflow navigation.
• Demonstrates expertise in safe animal handling practices for dogs and cats with varying temperaments and behavioral challenges to accomplish the necessary medical, surgical and preventative care shelter animals need.
• Experience working in an animal shelter that demonstrates an understanding of the capacity for care, medical and behavioral euthanasia, the role of spay/neuter practices, and the full range of outcome pathways available for animals.
• Demonstrated ability to lift 50 lbs. and perform physical tasks such as standing for extended periods, squatting, and kneeling.

What is the Job?

The Animal Services Supervisor in the Veterinary Services Division, under the direction of the Veterinary Services Manager, is one of the leaders of our Veterinary Technicians team that supports team business operations and activities. This position works alongside the other supervisor and will help plan, assign, and supervise the work of assigned program staff and will also provide advice, counsel, and support to the Veterinary Technicians who provide surgical assistance to the Veterinarians. The person in this position performs quality control reviews of work assigned to personnel; training and developing team members and managing veterinary services contracts and large budgets to ensure compliance with unit procedures, policies, and protocols. This position is considered essential and may be required to report to work in extreme weather conditions (heat, cold, rain) or in a community emergency response situation.

Benefits

We offer outstanding benefits including several health and welfare benefits such as low-cost medical, dental, vision, paid leave, a highly competitive retirement plan, training opportunities, and more.

Who Are We?

Austin Animal Center's mission is to protect the health, safety, and welfare of our animals by providing shelter, care, and lifesaving efforts. We are located in the largest No Kill community in the country and maintain a live outcome rate of 95 percent and above. As the City of Austin's municipal shelter, the Austin Animal Center strives to protect the health and wellbeing of residents and their pets, through rabies control, the sheltering of stray or lost pets, fostering and adoption programs, and the enforcement of animal related laws.

Location

7201 Levander Loop Bldg. A, Austin, TX 78702

Days and Hours

Sunday - Wednesday, 8:30 am - 7:00 pm

Work Hours

This position will work 40 hours per week and will include at least one weekend day in the weekly schedule. This position will be required to work some City of Austin holidays.

Driving Requirement

This position requires a Valid Texas Class C Driver's License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. The job offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.

Post-selected Requirements

If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference. If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check (CBI) will be conducted.

Additional Information

Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises.

Posting Note

Please Note this posting may close any time after 7 days.

90-Day Provision for Additional Vacancy

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Essential Employee

This position has been designated as an Essential Employee position. In the event of a city-designated extraordinary situation or emergency condition, essential employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees, as well as ensure the continuity of essential operations. Essential Employees may be called back in during such events, required to modify their schedule, assigned to a city-designated work site, or retained on-site to assist with operations and recovery.

Join the City of Austin Team

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation: Work in an environment where employees are valued, and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Compensation Range

The annual hiring range for this position is $60,630.00-$74,270.00

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.

Join the City of Austin Team

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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