Animal Services Representative

City-of-Ontario,-C; Ontario (CA); On-site; USD 34,000 - 44,000; Part time

Job summary

The Animal Resource Center of the Inland Empire is seeking a part-time Animal Services Representative to provide a variety of specialized clerical services for the Department of Animal Services. The role may include animal licensing, front counter operations, clinic programs, or phone center duties and requires excellent customer service and organization.

Under supervision, the Animal Services Representative performs advanced customer service and administrative support work.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in a high-volume setting.
• Excellent written and verbal communication.
• Ability to work with the public and ARC team.

Responsibilities

• Provide courteous, high-quality service and refer inquiries as needed.
• Plan and carry out administrative assignments and special projects.
• Handle front counter duties and answer phone calls.
• Process licenses and fees and maintain revenue reports.
• Schedule appointments for animal services and programs.

Skills

Customer service

Communication

Organization

Multitasking

Conflict resolution

Teamwork

Education

High school diploma or recognized equivalent

Job description

Animal Services Representative (Part-Time)

Hourly Rate: $24.76- $32.19

Placement within this range is dependent on qualifications, experience, and ultimately established by the ARC Board of Directors. The ARC Executive Director of Animal Services will serve as the ultimate hiring authority. The ARC is not employed by the City of Ontario nor any other agency members. The successful candidate will be an at-will employee of the Animal Resource Center of the Inland Empire and ultimately they will be appointed by and serve under the ARC Executive Director of Animal Services.

This current vacancy is for part-time only and the eligibility list may be used for any full-time and part-time vacancies in the future.

Are you passionate about serving the community and supporting a team that is committed to making a positive impact? The Animal Resource Center of the Inland Empire is seeking skilled, compassionate, and experienced individuals to join the organization to be a part of a collaborative environment where your skills can make a difference. If you are interested in the honorable profession of public service, join in this unique opportunity as the Agency’s Animal Services Representative. The Animal Services Representative will be providing a variety of specialized clerical services for the Department of Animal Services. Areas of assignment may include, but are not limited to, animal licensing, front counter operations, clinic programs, or phone center operations.

Under general supervision, the Animal Services Representative performs advanced customer service and administrative support work at the Animal Services Center. This role requires independent judgement and knowledge of animal services and office support procedures to handle specialized tasks and public inquires.

Ideal Candidate will possess:

• Premiere customer service skills that embody the Animal Resource Center of the Inland Empire's Customer Service Philosophy.
• A growth mindset with a strong passion for developing others, and an exceptional ability to model and foster teamwork.
• Strong organizational and multitasking abilities
• Exceptional communication and interpersonal skills,
• Excellent written and verbal communication.
• Skilled in conflict resolution and handling sensitive situations
• The ability to work collaboratively with the public and ARC team members.

Education

High school diploma or recognized equivalent.

Experience

One (1) year of customer service experience working in a high-volume call center, reception, or customer service setting.

Licenses

• Valid Class C California driver’s license at time of appointment.
• Acceptable driving record at the time of appointment and throughout employment.

Desirable

Experience in a public agency, animal shelter or center is highly desirable.

Essential Functions

• Provides courteous, high-quality service to members of the public and volunteers by personally responding to requests for service or making appropriate referrals.
• Plans, organizes, and carries out administrative assignments and special projects.
• Performs a variety of office administrative duties including front counter customer service and answering phone calls.
• Maintains daily revenue reports, reviews utility readings and make adjustments as necessary.
• Processes animal licenses and fees, issues receipts, and accounts for funds received.
• Designs and/or revises office forms; maintains complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions.
• Welcomes customers, determines the reason for visits, and directs customers appropriately.
• Assists customers and completes animal related processes in resolving animal related issues (i.e. impounds, relinquishments, euthanasia, adoptions, license renewals, trap rentals etc.).
• Processes animal adoptions and returns of animals to owners; processes animal impounds from the public.
• Schedules appointments for Animal Center services and programs such as adoptions, fosters, spay or neuter services, owner requested euthanasia, pet disposal, etc.
• Prepares mail for keying by opening, screening, and coding; prints, processes, and mails license certifications, renewals, delinquents and tags, reconciles veterinary logs.
• Reviews a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances.

• Maintains office supply inventory, orders supplies.

• Operates office equipment such as a personal computer, telephone, copy machines, and two-way radios.
• Performs other duties as assigned.

Animal Resource Center of the Inland Empire Agency

On July 16, 2024, the Animal Resource Center of the Inland Empire (ARC) was established through a Joint Power Authority (JPA) Agreement with the member agencies being the cities of Chino, Montclair, Ontario and the County of San Bernardino for the west end unincorporated areas. ARC will be a full-service animal services agency providing both animal control and sheltering services to the member agencies, and will become operational on July 1, 2025. ARC is lead through a Board of Directors which is comprised of an elected official from each of the member agencies. In December 2024, the Board of Director appointed Clinton Thacker to be the inaugural Executive Director of the Agency where he brings over 20 years of public animal services experience including animal control, sheltering, and even has built and opened a new animal services facility. The Animal Resource Center of the Inland Empire has 35 full-time equivalent positions through three divisions of field, sheltering, and administrative. The service area for our agency is 95 square miles.

For more information, click here to learn more about ARC.