Community Resource Officer

HUMANE SOCIETY OF POMONA VALLEY INC; Pomona (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Commission

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) with company matching

Transportation reimbursement

Paid vacation

Paid holidays

Job summary

Inland Valley Humane Society & S.P.C.A. in Pomona, CA seeks an Experienced Community Resource Officer to promote pet licensing compliance and provide information about services. You will collect license fees, maintain records, and engage with residents in diverse situations with tact and diplomacy.

Under supervision, you will support our mission through field canvassing and collaboration with shelter staff, volunteers, and the public, ensuring humane care and community education.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with clean record.
• Minimum 1 year experience in a shelter setting.
• Strong computer skills including MS Office.
• Bilingual (English/Spanish/Mandarin) preferred.

Responsibilities

• Offers public information regarding licensing statutes.
• Enforces licensing laws mandated by State and local governments.
• Collects fees and required paperwork/information for licensing.
• Maintains accurate and detailed logs of canvassed areas.
• May issue citations for license violations.
• Works closely with community members and residents in various situations requiring courtesy, tact, and diplomacy.
• Performs other duties as assigned.

Skills

Valid driver's license

Computer literacy

MS Office

Organizational skills

Analytical skills

Interpersonal skills

Conflict resolution

Bilingual preferred

Education

High School

Tools

Word

Outlook

Excel

Shelter software

Job description

Job DetailsLevel: Experienced
Job Location: Inland Valley Humane Society & SPCA - Pomona, CA 91766
Position Type: Full Time
Education Level: High School
Salary Range: $18.91 - $25.34 Base+Commission/month
Job Shift: Day
Job Category: Customer Service

Summary of Purpose:

Under direct supervision of the Humane and Animal Control Manager, a Community Resource Officer drives to assigned areas and checks door to door with residents for compliance with pet license regulations, offers public information on licensing issues and services as well as collects fees for licenses.

With a staff of highly recognized animal control and humane officers, Inland Valley Humane Society & S.P.C.A. (IVHS & SPCA) answers the call of thousands of animals in need every year. With our community outreach programs we educate the public on the humane treatment of animals including local wildlife, proper pet care and how to be a responsible pet owner. Equally important is IVHS & SPCA’s commitment to provide affordable veterinary care with low-cost vaccination clinic, low-cost spay and neuter programs, and microchipping for pets in its communities.

Responsibilities (Essential Functions):

• Offers public information regarding licensing statutes.
• Enforces licensing laws mandated by State and local governments.
• Collects fees, required paperwork/information for licensing.
• Maintains accurate and detailed logs of areas covered during canvassing of Cities.
• May issue citations for license violations.
• Works closely with community members and residents in various situations requiring courtesy, tact, and diplomacy.
• Performs other duties as assigned.

Qualifications

Qualifications/Requirements:

• High school diploma or equivalent qualification.
• MUST possess a valid driver’s license, car insurance, reliable transportation, and clean driving record.
• Minimum 1 year experience working in a shelter setting.
• Strong computer skills with the ability to prepare reports and maintain an efficient records system.
• Familiarity with Microsoft Office Suite (Word, Outlook, Excel) and shelter software.
• Exceptional organizational, analytical, interpersonal and conflict resolution skills.
• Self-directed with ability to work independently/meet deadlines in a fast-paced work environment with little direct supervision.
• Strong interpersonal skills, a team player, personable, professional, and able to have a good relationship with people from diverse backgrounds, as well as the ability to handle sensitive and confidential situations.
• Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with an open adoption process.
• Humane attitude towards animals.
• Support, and represent IVHS & SPCA core values, programs, policies, and procedures.
• 3-5 years of experience working for a non-profit rescue group, humane society, municipal shelter, or other animal welfare agency preferred.
• Bilingual (English/Spanish/Mandarin) preferred.

Physical Demands/Working Environment:

• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
• Work is performed in a setting within an animal shelter facility. Regular exposure to animal shelter conditions including odors, airborne particles, and animal fur/dander.
• Must be able to:
• Routinely lift 50 pounds and perform strenuous daily activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
• Work at a computer for extended periods of time with repetitive typing, sitting, arm, and hand motion.
• Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.
• Regular movement about the campus to coordinate work.

Compensation & Benefits:

• Opportunity to earn commission.
• Medical, Dental, Vision, and Life Insurance.
• 403(b) with company matching.
• Transportation reimbursement.
• Paid vacation.
• Paid holidays.

Inland Valley Humane Society & S.P.C.A. Core Values

• Pawsitive- Embracing optimism at all times with animals, ourselves, each other, and our community.
• Innovative- Leading the change our communities need with a commitment to our mission.
• Collaborative- Synergy and cooperation with partners and stakeholders to improve lifesaving.
• Kindness- Meeting everyone with compassion and respect.

Supplemental Information

Only those candidates whose applications and resumes most clearly demonstrate the job-related experience, education, and training sought by Inland Valley Humane Society & S.P.C.A. shall be selected to move forward in the recruitment process. Placement in the position shall be contingent upon the successful completion of a written test with a minimum score of 80%, reference check, prior employment check, Live Scan, and pre-employment medical exam including a drug test.

All qualified candidates are encouraged to apply; Inland Valley Humane Society & S.P.C.A. is an Equal Opportunity Employer.

Salary Disclosure

Compensation will be determined based on factors such as skills, education, and experience. In addition to those factors, IVHS complies with applicable pay equity laws and considers internal equity among current employees when developing the final offer. Please keep in mind that the range mentioned above is the base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous benefits package.