Animal Services Manager - Community Partnerships and Programs

Pasco County, FL; Land O' Lakes (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Pasco County seeks an Animal Services Manager to lead Community Partnerships and Programs, overseeing Rescue/Transfer, licensing, and outreach initiatives. The role combines admin oversight with hands-on team leadership and field coordination to support shelter animals and the community.

The position requires strong program management, not-for-profit partnership experience, and the ability to supervise staff, manage budgets, and drive continuous improvement across lifesaving programs.

Qualifications

• Bachelor’s degree in a related field with supervisory experience preferred.
• Associate degree with 3+ years in sheltering and 1+ year supervisory experience.
• High school diploma plus 5 years in sheltering with 2 years supervisory experience.

Responsibilities

• Oversee Rescue/Transfer and licensing programs and partnerships.
• Plan, schedule, train, and supervise Community Partnerships staff.
• Manage budgeted expenses for partnerships and pet licensing.
• Develop SOPs, budgets, and performance dashboards.
• Coordinate medical needs with veterinary staff and ensure welfare.
• Lead emergency operations and engage volunteers in lifesaving work.

Skills

Shelter operations

Leadership

Communication

Budgeting

Team supervision

Education

Bachelor’s degree in related field

Associate degree

High school diploma or equivalent

Job description

JOIN OUR TEAM AS AN ANIMAL SERVICES MANAGER - COMMUNITY PARTNERSHIPS AND PROGRAMS

The Community Partnerships and Programs Manager requires a high level of administrative and managerial oversight of a variety of organizational programs including (but not limited to) Rescue/Transfer, Pet Licensing, Volunteer and Foster, Education and Outreach, Humane Community Engagement, Trap Neuter Vaccinate Return programs related to community cats and Pet Reunification. This position manages relationships with other teams of Animal Services to ensure premier service is provided to all members of the community and shelter animals as well as animals in the community. This position will be divided between administrative duties, managerial responsibilities, team training and detailed technical work as a team leader.

• Manages all relationships and partnerships for the organization in relation to lifesaving programs. This includes managing partnerships with all external entities providing assistance to (or with the ability to provide assistance to) people and their animals in Pasco County.
• Manages planning, scheduling, training, and work of team members engaged in Community Partnerships and Programs.
• Manages Rescue/Transfer program for Pasco County Animal Services and maintains working relationships with active and potential rescue partners.
• Receives, investigates, responds to, and resolves inquiries and complaints surrounding community partnerships and programs.
• Formulates standard operating procedures, plans, and budgets for maximum efficiency of community partnerships and programs.
• Responsible for the effective supervision and administration of assigned staff including staff recruitment, development, training, certification, prioritizing and assigning work and related activities.
• Responsible for managing and maintaining expense operations budget for the Community Partnership and Programs team as well as working with the Assistant Director to maintain budgeted revenue expectations for pet licensing program.
• Establishes and enforces guidelines and protocols for a safe work environment; models safe working practices and ensures staff complies with personal protective equipment directives.
• Leads the team to ensure assignments are completed in accordance with work schedules and shelter protocols.
• Manages reports, records, statistics, and incident reports as related to organizational efficiency and key performance indicators.
• Coordinates medical and animal health needs with veterinary staff as well as manages relationship between teams to ensure rescue/transfer medical needs are met for the department and the public.
• Monitors flow of animals through shelter and helps to support keeping pets with their owners through available resources.
• Participates in Emergency Operations Center activations.
• Direct reports may include but not limited to: Volunteer Coordinator, Community Cat Coordinator, Foster Care Coordinator, Customer Service Specialist(s), Education and Outreach Coordinator, and Rescue Coordinator.
• Actively engages volunteers to support lifesaving and community programs.
• Continually engages team members in continued education and team building activities as they relate to the Animal Services mission as well as managing process improvement projects related to the Community Partnerships and Programs team.
• Performs other department related duties as assigned.

• Considerable knowledge of shelter guidelines for standards of care in animal shelters.
• Extensive knowledge of animal husbandry, including humane methods of handling, sanitation, care, feeding, and behavioral assessment of animals.
• Knowledge of common animal diseases, zoonosis, species specific, and injury recognition and treatment.
• Knowledge of species and breeds of animals, both domestic and wild.
• Knowledge of common shelter programs such as adoptions, fostering, transfers to humane organizations and the promotion of these programs.
• Knowledge of customer service operations.
• Ability to understand and carry out complex oral and written instructions.
• Ability to prepare budget and statistical reports.
• Ability to deal effectively with the public during emotional or stressful situations and enforce high standards of customer service.
• Ability to present programs and recommendations clearly and concisely, both orally to crowds and in written form.
• Knowledge of leadership and supervisory techniques with the ability to organize, coordinate, schedule and evaluate work efficiently.

PHYSICAL SKILLS:

Ability to work in a kennel/shelter setting and outdoors with frequent bending, reaching, kneeling, walking, and standing on feet 8-10 hours per day. Ability to lift and/or move up to 50 pounds and push or pull heavy objects. Ability to communicate effectively using verbal, written and visual communication.

EDUCATION, TRAINING AND EXPERIENCE:

Graduation from a regionally accredited college or university with a Bachelor’s Degree in a related field and (1) year supervisory experience OR an Associate degree and three (3) years of experience in animal sheltering and one (1) year of supervisory experience OR graduation from high school or possession of an acceptable equivalency diploma and five (5) years' experience in animal sheltering and two (2) years of supervisory experience. A comparable amount of directly related experience may be substituted at the County’s discretion for the minimum educational requirements if candidates are not available that fully meet the minimum requirements of the position as posted.

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

Must possess a valid Florida driver's license. Must obtain Florida State Certification as a Euthanasia Technician within one (1) year of employment.

SPECIAL REQUIREMENTS

Must qualify for commission as a notary public. Must have an active home/cellular telephone as employee is subject to call. Tetanus and rabies (pre-exposure) inoculations will be required.

ADA STATEMENT

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

DRUG-FREE WORKPLACE

Pasco County is a drug-free workplace in accordance with Federal and Florida Law.

VETERANS' PREFERENCE

Under Section 295.07, F.S., Chapter SSA-7, Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

PASCO COUNTY WAS VOTED ONE OF THE NATION'S TOP WORKPLACES FOR 2021