Animal Client Services Coordinator

Dupage County; Wheaton (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid leave

Vacation time

Job summary

DuPage County is seeking an Animal Client Services Coordinator for the Animal Services Department. The role provides administrative support and interacts with the public to facilitate animal adoptions, intake, and licensing in a busy shelter environment.

Ideal candidates have a high school diploma or GED, at least one year of animal science coursework, and two years of customer service experience in an animal-related setting.

Qualifications

• Completion of a High School Diploma or general Equivalency Diploma equivalent.
• One (1) year of animal science or related course work.
• Two (2) years of experience providing customer service in an animal shelter, animal hospital, paid or volunteer experience as an adoption or intake counselor for a shelter or rescue organization, or similar environment.

Responsibilities

• Provides exceptional customer service at all times.
• Remains knowledgeable of animals in the facility to make the best possible match/recommendation to potential adopters.
• Receives incoming and outgoing animals, completes all required related tasks per departmental policy, and communicates in emotional situations
• Reviews client paperwork, interviews clients to educate and clarify information, and renders decisions based on department policy.
• Answers general questions from the public via phone, email or in-person.
• Coordinates information and services aimed at preventing animal relinquishment and returning animals to their owners.
• Maintains shelter database, ensures high-quality data entry and record keeping.
• Processes transactions, issues licenses and provides services.
• Creates and compiles materials for informational packets/educational handouts.
• Schedules appointments and refers clients to proper parties.
• Receives, tabulates, and accounts for fees and other moneys received by the division.
• Files documents accurately by various prescribed methods.
• Develops reports from a variety of databases to comply with reporting requirements from various agencies or partners.
• Screens, sorts and stores in-kind donations and mail.
• Handles and interacts with varying species of animals.
• Schedules appointments for animal intake, adoptions, and clinic visits

Skills

Customer service

Animal knowledge

Communication skills

Education

High School Diploma or GED

Job description

We are pleased to offer the current job opportunity for an Animal Client Services Coordinator position in the Animal Services Department. DuPage County Animal Services is an immediate open admission shelter caring for approximately more than 2,000 animals of varying species annually. The Animal Client Services Coordinator role provides administrative support to the shelter.

This position is eligible for Paid Leave hours and Vacation time at a proportional rate based on the number of hours regularly scheduled to work. For detailed information on paid time off, visit Employee Policy Manual, Section 5.

For detailed information on paid time off, visit Employee Policy Manual, Section 5

DuPage County is an Equal Opportunity Employer

Responsibilities Include:

• Provides exceptional customer service at all times
• Remains knowledgeable of animals in the facility to make the best possible match/recommendation to potential adopters
• Receives incoming and outgoing animals, completes all required related tasks per departmental policy, and effectively communicates in emotional situations
• Reviews client paperwork, interviews clients to educate and/or clarify information, and renders decisions based on department policy
• Answers general questions from the public via phone, email or in-person
• Coordinates information and services aimed at preventing animal relinquishment and returning animals to their owners
• Maintains shelter database, ensures high-quality data entry and record keeping
• Processes transactions, issues licenses and provides services
• Creates and compiles materials for informational packets/educational handouts
• Schedules appointments and refers clients to proper parties
• Receives, tabulates, and accounts for fees and other moneys received by the division
• Files documents accurately by various prescribed methods
• Develops reports from a variety of databases to comply with reporting requirements from various agencies or partners
• Screens, sorts and stores in-kind donations and mail
• Handles and interacts with varying species of animals
• Schedules appointments for animal intake, adoptions, and clinic visits

Requirements include the following experience or equivalent combination of training and experience:

• Completion of a High School Diploma or general Equivalency Diploma equivalent
• One (1) year of animal science or related course work
• Two (2) years of experience providing customer service in an animal shelter, animal hospital, paid or volunteer experience as an adoption or intake counselor for a shelter or rescue organization, or similar environment

Credit to meet these qualifications will be granted to former interns of DCAS.

A pre-employment background check is required.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work: Exerting up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and /or leg controls requires exertion of forces greater than for sedentary work.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment for this position will involve some administrative work and will includes working with loud animals on concrete floors and being exposed to unfavorable odors. Will be subject to animal bites and/or scratches.