ANIMAL CARE TECHNICIAN-POLICE DEPT.

City-of-Crestview,-F; Crestview (FL); On-site; USD 28,000 - 32,000; Full time

Job summary

City of Crestview is seeking an Animal Shelter Aide to provide a safe, sanitary environment for animals while assisting customers in person and by phone. The role includes processing intakes, monitoring welfare, and maintaining accurate records of animals, vaccines, and payments.

Responsibilities include cleaning, feeding, exercising, handling animals safely, and reporting medical concerns. Must be able to work under pressure with diverse clients, lift up to 50 pounds, and work in a busy shelter

Qualifications

• High school diploma or equivalent required.
• Experience in animal care preferred, with six months minimum.
• Ability to lift up to 50 pounds and handle animals safely.

Responsibilities

• Provide a safe, sanitary environment for animals and assist customers in person, by phone, and by email.
• Process animal intakes and outplacements and maintain complete records.
• Clean, feed, exercise, and monitor animals; report medical concerns per policy.
• Safely handle and restrain animals and assist with vaccines, microchips, and related tasks.

Skills

Customer service

Animal care

Communication

Teamwork

Stress management

Record keeping

Safety awareness

Education

High school diploma or equivalent

Job description

Job Summary

To provide a safe and sanitary environment for animals, while providing customer service in person and via telephone. Provide care for animals in the shelter with the goal of maintaining quality of life, process animal intakes and outplacements and ensure all animals physical and emotional needs are preserved daily.

Job Responsibilities

• Communicate information so others will understand, often in stressful situations.
• Represent the City of Crestview by providing exceptional customer service; greet customers and provide information about services, animals, and laws; communicate effectively and clearly with internal and external customers in person, by phone and via email.
• Ability to remain composed and make sound decisions during stressful circumstances while dealing effectively and professionally with people and situations involving high levels of emotion.
• Ability to establish and maintain positive working relationships with those contacted in the course of work.
• Cleananddisinfectcages,kennels,dishes,equipment,andlaundrydaily.
• Care for, feed and monitor animals for any signs of illness or distress and reporting any behavior or medical concerns following departmental processes.
• Provideenrichmentandexerciseforanimals.
• Safely handle and restrain animals while minimizing fear and distress, while assisting with implanting microchips: administering vaccinations, medications, treatments, euthanasia, and blood draws.
• Batheandprovidebasicgroomingofallanimals.
• Enterandmaintaincompleteandaccuraterecordsofallanimals,medications, vaccines, etc.
• Collect fees and maintain complete and accurate records of payments and balance the cash drawer.
• Maintainequipmentandkeepfacilitystockedandinanorganizedmanner;reportany shortages or equipment problems to the Animal Shelter Supervisor.
• This position utilizes personal protective equipment, animal handling equipment, standard office equipment, cameras, handheld radios, vehicles, freezers, and cleaning equipment.
• Perform other related duties as assigned.

Knowledge, Skills and Abilities

Education

• High school diploma or equivalent required

Abilities

• Strong interpersonal skills. The ideal person for this job would be personable, outgoing, patient, professional, and able to get along well with a variety of people.
• Strong written and verbal skills, including the ability to communicate skillfully and effectively with a culturally diverse staff, volunteers, and community in a professional, pleasant, respectful, courteous, and tactful manner at all times.
• Maturity, good judgement and a professional personal appearance.
• Patient restraint: restraint of non-fractious and fractious or fearful animals when needed for vaccines/injections, cephalic blood draw, microchipping, etc.
• Strong problem solving skills Flexibility, ability to manage multiple tasks
• Ability and initiative to work with minimal supervision and direction.
• Knowledge of animal behavior and common medical concerns
• Comfort and ability in working with animals of unknown disposition and those who may exhibit medical and other problems, as well as aggressive tendencies.
• Ability to communicate skillfully and effectively with a diverse clientele and staff.

Experience

• Six months prior experience in an animal care

Physical Requirements

• Ability to lift and move objects and animals weighing up to 50 pounds for short distances and to humanely restrain animals when necessary
• Ability to carry, climb, kneel, pull, push, reach, stand, stoop and walk.

Environment

• Work is in an animal shelter therefore the employee is frequently exposed to zoonotic pathogens, odors, animal feces/urine, toxic or caustic materials, dangerous animals, sick animals, loud noises, medications, sharp objects (needles), and outside weather conditions.