Animal Care Supervisor

Davita Inc.; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in pet care seeks an Operations Leader to enhance the Companion Animal Department's efficiency. This role focuses on coaching team members, ensuring animal well-being, and driving sales. Ideal candidates will have strong management skills and a passion for animal welfare.

Qualifications

• Minimum 1 year management experience; 2+ preferred.
• Valid driver’s license required.
• Proficiency in communication, organization, and computer skills.

Responsibilities

• Ensure the health and well-being of live animals per Petco standards.
• Lead and coach the team to meet sales and service goals.
• Implement training and support operations for animal care.

Skills

Problem-solving

Guest service

People development

Education

High school diploma or equivalent

College courses preferred

Tools

Outlook

Word

Excel

PowerPoint

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We're committed to purpose-driven work, believing that what's good for pets, people, and our planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives sales of aquatic pets, reptiles, birds, and small companion animals. This role involves coaching and mentoring Pet Care Center partners, supporting guest experience and animal care, and leading a high-performing team to meet sales, gross margin, and animal and merchandise shrink targets. The leader will also support managing all aspects of the Pet Care Center's business in line with Petco standards and safety procedures.

Position Responsibilities

• Utilize business acumen to analyze trends and implement improvement plans.
• Ensure the health and well-being of live animals according to Petco standards, policies, and procedures.
• Adhere to Veterinary Protocols for all sick animals.
• Process transactions to enhance guest experience.
• Support guest interactions and sales strategies.
• Implement and execute Companion Animal Operations and Aquatics through training and coaching.
• Order live animals efficiently to maximize sales and inventory management.
• Maintain operational standards and animal-related maintenance tasks.
• Achieve presentation standards in aquatics and companion animal areas.
• Partner with merchandising leadership to ensure proper stock levels.
• Handle and document all Adoption Animals properly.
• Analyze sales and margin reports to inform business decisions.
• Lead, coach, and provide feedback to PCC partners to ensure quality service.
• Manage partner scheduling to meet in-stock and guest service goals during peak times.
• Engage in talent management activities including recruiting, hiring, training, and succession planning.
• Provide excellent service by understanding guest needs and sharing product knowledge.

Additional Responsibilities

• Model inspiring leadership and maintain a positive business climate.
• Promote safety and ensure compliance with policies and procedures.
• Foster a collaborative culture encouraging ideas and efficiency improvements.
• Prioritize talent development and leadership growth.
• Represent Petco’s brand positively and lead with high standards.

Qualifications

• High school diploma or equivalent; college courses preferred.
• Minimum 1 year management experience; 2+ preferred.
• Valid driver’s license.
• Proficiency in communication, organization, and computer skills (Outlook, Word, Excel, PowerPoint).
• Strong guest service, problem-solving, and people development skills.

Supervisory Responsibilities

Supervise Operations Specialists & Senior Aquatics Specialists; support Pet Care Center operations and safety.

Work Environment

Support during key hours, including weekends. Indoor work with occasional physical tasks. Some travel may be required.

Contacts

Regular contact with guests, team members, vendors, and external partners to coordinate various activities and events.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected status.