Animal Care Supervisor

Petco; Onalaska (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health and financial benefits

401(k)

Paid time off

Job summary

Petco in Onalaska is seeking a Companion Animal Supervisor responsible for overseeing the health and care of live animals while driving exceptional customer service. This full-time role requires leading through expertise, mentoring staff, and achieving sales goals.

Applicants should possess knowledge of animal care, previous supervisory experience in pet retail, and strong communication skills. The position offers opportunities for professional growth in a supportive environment.

Qualifications

• 1+ years of supervisory experience, preferably in pet retail.
• Strong knowledge of companion animals and aquatics.
• Excellent communication and organizational skills.

Responsibilities

• Ensure health and well-being of live animals.
• Coach and mentor partners in customer interactions.
• Drive sales performance through operational discipline.

Skills

Animal care knowledge

Customer service focus

Supervisory experience

Communication skills

Education

High school diploma or GED

Job description

Companion Animal Supervisor

As a Companion Animal Supervisor, you are a trusted subject‑matter leader responsible for the health, care and presentation of our live animals while driving sales, customer experience and operational excellence within the Companion Animal and Aquatics departments. You lead through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. You combine a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin and shrink goals, all while modeling Petco’s leadership expectations.

Key Responsibilities

• Ensure the health, safety and well‑being of all live animals through strict adherence to Petco standards, policies and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards and required documentation.
• Ensure proper handling, care and documentation of adoption animals.
• Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.
• Coach and mentor partners to deliver confident, compassionate and knowledgeable customer interactions.
• Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Promote a positive culture of teamwork, inclusion and collaboration.
• Lead by example modelling Petco’s selling behaviours and customer service expectations.
• Drive companion animal and aquatics sales, margin and shrink performance through disciplined execution.
• Utilise business insights to analyse trends, identify opportunities and implement improvement plans.
• Efficiently order live animals to balance animal welfare, inventory levels, sales and margin goals.
• Support omni‑channel execution, including BOPUS, ship‑from‑store, curbside and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety and compliance.
• Execute companion animal and aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC and veterinary partnerships.
• Maintain operational, safety and regulatory standards at all times.
• Achieve high standards of cleanliness, care and visual presentation in all animal areas.
• Process transactions efficiently while delivering a great customer experience.
• Monitor sales, margin and inventory reports to support department performance.
• Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Assist with additional duties as needed to support business needs.
• Train, coach and develop partners in animal care, selling behaviours and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

What Success Looks Like

• Animals are healthy, safe and cared for to Petco’s highest standards.
• Customers trust the team’s expertise and return for guidance and solutions.
• The Companion Animal department meets or exceeds sales, margin and shrink goals.
• Partners are confident, well‑trained and proud of the care they provide.

Required Experience and Skills

• High school diploma or GED preferred.
• One or more years of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics and animal care practices.
• Excellent communication, organisational and interpersonal skills.
• High focus on customer service and people development.

Essential Functions & Work Environment

The role is primarily performed in a Pet Care Center retail environment. The Companion Animal Supervisor is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers and pets.

• Majority of work is conducted indoors; occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport or community events.
• Frequent standing, walking, bending, kneeling, reaching and lifting.
• Ability to safely lift and move merchandise, supplies or animals weighing up to 50 lbs.
• Regular engagement with customers on the sales floor, including providing assistance and performing cashiering and point‑of‑sale transactions.
• Must be able to work in proximity to animals, including exposure to dander, odors, noises and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends and holidays.
• This is a full‑time position; eligibility for full‑time status is based on average hours worked as defined by company policy and applicable law.
• Limited travel may be required for training, meetings or community engagement.

What You’ll Love About Working Here

• Purpose‑driven work that makes a difference for pets and people.
• Hands‑on leadership experience and career growth opportunities.
• A supportive, inclusive culture built on teamwork and authenticity.
• The chance to grow your leadership skills while having fun doing meaningful work.

Benefits and Compensation

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401(k), incentives and PTO, visit https://careers.petco.com/us/en/key-benefits.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or any other protected classification.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.