Animal Care Supervisor

Petco Animal Supplies, Inc.; Liberty (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Career growth opportunities

Inclusive and supportive culture

Hands-on leadership experience

Job summary

Petco Animal Supplies, Inc. in Liberty, Missouri, seeks a Companion Animal Supervisor to oversee the well-being of live animals while enhancing customer experience. The role involves coaching partners, ensuring compliance with animal care standards, and driving sales in the Companion Animal and Aquatics departments. Candidates should possess supervisory experience and a strong knowledge of companion animals.

This full-time position requires flexible availability, including evenings and weekends, and involves regular engagement with customers and animals.

Qualifications

• 1+ year of supervisory experience in a pet retail environment.
• Strong knowledge of companion animals and animal care.
• Excellent interpersonal skills with a focus on customer service.

Responsibilities

• Ensure health and well-being of live animals per Petco standards.
• Lead and mentor partners in customer interactions.
• Drive sales and performance in Companion Animal and Aquatics.

Skills

Companion animal knowledge

Customer service

Supervisory skills

Communication skills

Organizational skills

Education

High school diploma or GED preferred

Job description

As a Companion Animal Supervisor, you are a trusted subject‑matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments.

What You’ll Do

Pet First

• Ensure the health, safety, and well‑being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure proper handling, care, and documentation of adoption animals.
• Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols.

Foster the Fun

• Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions.
• Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Lead by example modeling Petco’s selling behaviors and customer service expectations.

Let’s Go!

• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Utilize business insights to analyze trends, identify opportunities, and implement improvement plans.
• Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals.
• Support Omni‑Channel execution, including BOPUS, ship‑from‑store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.

Key Responsibilities

Animal Care & Operations

• Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Ensure all animal maintenance tasks are completed according to the Maintenance Task List.
• Maintain operational, safety, and regulatory standards at all times.
• Achieve high standards of cleanliness, care, and visual presentation in all animal areas.

Business & Customer Experience

• Process transactions efficiently while delivering a great customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Assist with additional duties as needed to support business needs.

People Leadership

• Train, coach, and develop partners in animal care, selling behaviors, and operational routines.
• Provide ongoing feedback and support to strengthen partner performance and engagement.

What Success Looks Like

• Animals are healthy, safe, and cared for to Petco’s highest standards.
• Customers trust the team’s expertise and return for guidance and solutions.
• The Companion Animal department meets or exceeds sales, margin, and shrink goals.
• Partners are confident, well‑trained, and proud of the care they provide.

What You Bring

Experience & Skills

• High school Diploma or GED preferred.
• 1+ year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• High focus on customer service and people development.

Essential Functions & Work Environment

This role is primarily performed in a Pet Care Center retail environment. The Companion Animal Supervisor is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.

• Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point‑of‑sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• This is a full‑time position. Eligibility for full‑time status is based on average hours worked, as defined by company policy and applicable law.
• A limited amount of travel may be required for training, meetings, or community engagement.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

Why You’ll Love It Here

• Purpose‑driven work that makes a difference for pets and people.
• Hands‑on leadership experience and career growth opportunities.
• A supportive, inclusive culture built on teamwork and authenticity.
• The chance to grow your leadership skills while having fun doing meaningful work.

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO – see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.