Animal Care Specialist

Petco; Quakertown (Bucks County); On-site; USD 30,000 - 40,000; Full time

Job summary

Petco, a leading health and wellness company, seeks an Operations Specialist in Animal Care to ensure the welfare of animals and manage inventory in their pet care centers. Candidates must have a strong interest in animal care and teamwork skills, and previous experience is required. Join an environment focused on improving the lives of pets and people while developing your career in animal welfare.

Qualifications

• Minimum of one year of experience with companion animals and aquatic life.
• High knowledge of animal care and sales aptitude.
• Professional appearance and good communication skills are required.

Responsibilities

• Ensure proper animal care and maintenance in the Pet Care Center.
• Process transactions and support guest interactions.
• Analyze inventory data and order animals, supplies, and merchandise.

Skills

Animal Welfare

Communication

Sales Aptitude

Education

High school diploma or GED

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people, and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people, and our planet is good for Petco.

Position Overview

As an Operations Specialist in Animal Care, your role will be to ensure proper animal care and husbandry for all companion animals and aquatic life in the Pet Care Center (PCC). You’ll be the primary resource for animal care and maintenance. This position supports the achievement of the PCC's sales and shrink goals. You’ll ensure our merchandising and inventory strategies are executed with a focus on companion animals and aquatic life. You will ensure the efficient and effective operations of the PCC in partnership with the sales team to meet the needs of guests and their pets. Success in this role requires a passion for animal welfare, health, and proper care, along with being a positive team player within the Pet Care Center.

Position Responsibilities

• Have a strong interest in animal welfare and possess high knowledge of companion animal and aquatic care.
• Ensure all animals in the PCC receive appropriate care, including maintenance, incident reports, and health checks.
• Process transactions to create a positive guest experience.
• Support guest interactions using our selling model.
• Maintain merchandise presentation standards.
• Complete training programs to maintain expertise and educate team members.
• Promote teamwork, inclusion, and collaboration.
• Follow operational policies and procedures.
• Address guest inquiries and refer complex issues to leadership.
• Act as the primary resource for animal education and care.
• Order animals, supplies, and merchandise to maximize sales and inventory management.
• Analyze inventory data and suggest improvements.
• Perform housekeeping to maintain a professional environment.
• Handle and document relinquished and adopted animals properly.
• Ensure maintenance tasks are completed as scheduled.
• Participate in inventory counts.
• Follow safety and loss prevention procedures.
• Perform additional duties as assigned.

Other Essential Duties

• Utilize selling behaviors to enhance guest experience.
• Contribute to a safe environment by following safety protocols.
• Be a collaborative team member to support pet health and wellness.
• Engage in career development opportunities for growth.

Basic Qualifications

Minimum of one year of experience with companion animals and aquatic life. High knowledge of animal care and sales aptitude. Professional appearance, genuine interest in animals, and good communication skills are required.

Certification

Completion and maintenance of Petco Animal Care Certification are required.

Education/Skills

High school diploma or GED, proficiency in math and basic accounting, and exceptional communication skills.

Supervisory Responsibility

• Ensure PCC is opened/closed according to procedures.
• Follow safety procedures for partners, guests, and pets.

Work Environment

Primarily indoors, with some outdoor activities. Ability to lift up to 50 pounds, stand for long periods, and work flexible hours including evenings and weekends.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected class.