Animal Care Specialist

Petco Animal Supplies, Inc.; Pittsfield (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company dedicated to improving the lives of pets and their owners! As an Operations Specialist in Animal Care, you will play a vital role in ensuring the well-being of companion animals and aquatic life at the Pet Care Center. Your responsibilities will include overseeing animal care, supporting sales goals, and creating an engaging experience for guests. With a focus on teamwork and collaboration, this position offers a unique opportunity to grow your career in a thriving industry. If you're passionate about animal welfare and eager to make a difference, this role is perfect for you!

Qualifications

• 1+ year experience with companion animals and aquatic life required.
• Proficiency in mathematics and exceptional communication skills needed.

Responsibilities

• Ensure proper animal care and husbandry for all pets in the PCC.
• Support sales goals and maintain inventory strategies effectively.
• Promote teamwork and a positive culture within the Pet Care Center.

Skills

Animal Care Knowledge

Sales Techniques

Interpersonal Skills

Communication Skills

Mathematics

Education

High School Diploma or GED

Job description

Create a healthier, brighter future for pets, pet parents and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.

Position Overview

As an Operations Specialist in Animal Care, your role will be to ensure that proper animal care and husbandry is being provided for all companion animals and aquatic life in the Pet Care Center (PCC). You’ll be the primary resource regarding animal care and maintenance. This position will support the achievement of the PCC's budgeted sales and shrink goals. You’ll ensure our merchandising and inventory strategies are executed across the Pet Care Center with your primary focus in companion animals and aquatic life. You will ensure the efficient and effective operations of the Pet Care Center in close partnership with the sales team to meet the needs of the guest and their pet/s.

Position Responsibilities

• Have a strong interest in animal welfare and possess a high level of knowledge of our companion animal and aquatic care.
• Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care.
• Process register transactions in a way that creates a great experience for each guest.
• Be proficient within our selling model and support guest interactions as needed.
• Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests.
• Complete and apply training programs to maintain a high level of expertise of their role and educate other PCC partners in animal care and maintenance.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Adhere to established operational guidelines, policies, and procedures.
• Evaluate guest inquiries and refer to the Leader on Duty as needed.
• Act as primary resource for guests and other PCC partners regarding all animal education and care.
• Efficiently order companion animals and aquatic life, supplies and merchandise in partnership with the sales team.
• Analyze department inventory management data and recommend areas for improvement.
• Perform routine housekeeping tasks as required to maintain the professional image and appearance of the companion animal habitat and aquatic areas.
• Ensure the proper handling and documentation for all relinquished and adoption animals.
• Verify animal related maintenance tasks are being completed as outlined on the Maintenance Schedules.
• Participate in the completion of all animal and aquatic life related physical inventory counts.
• Adhere to and promote established safety and loss prevention procedures.
• Perform additional duties and projects as required or assigned with or without regular supervision.

Other Essential Duties

• UTILIZE SELLING BEHAVIORS. You’re the key to providing an amazing guest experience within our Pet Care Center locations.
• CONTRIBUTE TO A SAFE ENVIRONMENT . You’ll be empowered through our training programs to maintain our safety protocols.
• BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets.
• ENGAGE IN YOUR CAREER: As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career.

Basic Qualifications

Minimum of one year of experience working with and/or caring for companion animals and aquatic life is required for this position. Qualified applicants will possess a high level of knowledge of companion animals and aquatic life and an aptitude for sales techniques. Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the PCC.

Certification

Completing and maintaining the Petco Animal Care Certification program is required in this role.

Education/Skills

In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of mathematics and basic accounting relationships and exhibit exceptional communication skills.

Supervisory Responsibility

• Ensures that the Pet Care Center is opened and/or closed in accordance with established P&Ps as it applies to SFS operations.
• Adhere to and promote established safety procedures for partners, guests, and pets.

The majority of job duties are conducted indoors, although guest carryouts and veterinary visits will require that a partner leave the PCC briefly. Ability and willingness to have a flexible schedule including evenings and weekends to meet PCC needs.

Equal Opportunity Employer

Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint.