Android Senior Client Services Manager

2020 Companies, Inc.; Southlake (TX); Remote; USD 85,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Weekly pay with DailyPay

Comprehensive health, dental, and vis​

Job summary

2020 Companies, Inc. is seeking a Senior Client Services Manager to act as the strategic extension and executive liaison for our Android client program. This remote role focuses on shaping channel strategy, cultivating executive relationships, and delivering insights for growth.

You will lead cross-functional workflows, monitor SLAs, and present performance insights to client leadership. Requires 5+ years in client services with travel up to 25–35% and a compensation package starting at

Qualifications

• Strategic mindset with ability to translate client visions into scalable operational strategies.
• Executive presence and strong written/verbal/visual communication for senior executives.
• Power user of Google Workspace (Slides, Docs, Sheets) with design and storytelling skills.
• Strong business insight, financial modeling, SLA management, and mobile market dynamics.
• Ability to build executive-level relationships across matrix organizations.
• Track record of exceeding KPIs while establishing governance processes.
• Process redesign and workflow optimization to improve efficiency.
• Bachelor’s degree or equivalent experience; 5+ years in account management/client services.

Responsibilities

• Act as direct strategic extension and representative for our Android client; enable executive briefings and reporting.
• Develop and govern high-level relationships across Mobile networks to drive market expansion.
• Partner with cross-functional teams to design, monitor, and optimize program workflows aligned with client expectations.
• Establish and monitor SLAs and QA standards across program functions.
• Direct data and analytics to create executive-level insights and recommendations for client leadership.
• Participate in strategic budget planning and resource optimization for long-term profitability.
• Conduct targeted travel to major markets to evaluate field connectivity and product launches.
• Provide senior-level leadership and mentorship to project managers and field teams.

Skills

Strategic Mindset

Executive Presence

Google Workspace

Financial Acumen

Executive Relationships

Results & Governance

Innovation & Workflow

Bachelor’s degree + 5+ years

Ability to travel

Education

Bachelor’s degree in Business/Marketing/Communications

Tools

Google Workspace

Job description

Job Type: Regular Work Location: Client Support Center - Southlake, TX 76092 Overview: 2020 Companies has a full-time remote Senior Client Services Manager opportunity! Are you ready to lead at the highest level in the fast-paced world of Android? We are seeking a Senior Client Services Manager to serve as a key strategic partner and executive liaison for our Android client program. In this expanded role, you won't just support account growth; you will shape the channel strategy, cultivate high-impact relationships across Mobile Partners, manage strategic workflows, and deliver executive-level insights that drive real business outcomes. Representing our client with executive presence, you will bridge the gap between high-level client strategy and on-the-ground field execution. If you are a visionary, results-driven client services leader ready to own account strategy and elevate brand performance, step into a role designed for exceptional growth and influence. Pay: Starting at $85,000 - $90,000 annually; Salary commensurate with experience, plus quarterly bonus eligibility up to 10% Schedule: Monday-Friday Work Location: Remote

Our Benefits:

• Competitive annual salary
• Weekly Pay! On-demand pay options through DailyPay
• Comprehensive health, dental, and vision benefits
• 401 (k) program with company matching
• Paid time off and holidays
• Partial Mobile phone & Home Internet reimbursement
• Scholarship opportunities for employees and families
• Employee Assistance Program
• Leadership Development Program

About 2020 Companies

At 2020 Companies, we work for you. As a long-standing partner with clients in the consumer electronics sector, we provide talent who personally connect with our consumers by inspiring participation, creating a memorable brand experience, and influencing future purchasing decisions to form lasting customers.

Job Description

• Executive Client Partnership & Advocacy: Act as the direct strategic extension and representative of our Android Client. Facilitate end-to-end communication, executive briefings, high-impact client-facing presentation creation using Google Workspace, stakeholder reporting, and strategic travel alignment on behalf of the client.
• Channel & Partner Relationship Strategy: Proactively develop, expand, and govern high-level relationships across Mobile networks. Align channel goals with overarching client initiatives to drive sustained market expansion.
• Strategic Alignment & Workflow Architecture: Partner with cross-functional operations and shared services teams to design, monitor, and optimize program workflows. Ensure resource allocation, field execution strategies, and project schedules align precisely with client expectations.
• Service Level & Quality Governance: Establish, monitor, and maintain key Service Level Agreements (SLAs) and Quality Assurance (QA) standards across all program functions to continually gauge effectiveness and drive program enhancements.
• Advanced Performance Tracking & Executive Insights: Direct the data and analytics framework in collaboration with internal insights teams. Synthesize complex performance metrics, competitive intelligence, and field data into visually compelling, executive-level presentations and actionable recommendations for client leadership.
• Strategic & Budgetary Input: Participate actively in strategic business reviews, budget planning, forecasting, and resource optimization to ensure long-term program sustainability and profitability.
• Strategic Field & Project Oversight: Conduct targeted strategic travel to major markets to evaluate field connectivity, gauge partner alignment, and oversee high-priority product launch rollouts.
• Cross-Functional Team & Vendor Leadership: Provide senior-level leadership, direction, and mentorship to project managers, coordinators, and field teams—fostering an environment of continuous improvement, innovation, and accountability.

Qualifications

• Strategic Mindset & Client Advocacy: Advanced ability to comprehend complex client ecosystems, anticipate market trends, and translate high-level client visions into actionable, scalable operational strategies.
• Executive Presence & Communication: Exceptional written, verbal, and visual communication skills with a proven track record of presenting to senior executives and client leadership.
• Google Workspace Power User (Slides, Docs, Sheets) with advanced presentation design and visual storytelling skills, capable of independently creating high-stakes, executive-ready client decks.
• Business Insight & Financial Acumen: Strong understanding of business drivers, financial modeling, SLA management, and market dynamics within the mobile space. Demonstrated experience in budget planning and ROI analysis.
• Builds High-Impact Networks: Proven ability to navigate complex matrix organizations, cultivate executive-level relationships, and forge alignment across diverse stakeholder groups within the Mobile space.
• Drives Results & Scalable Operations: Track record of consistently exceeding key performance indicators (KPIs) while establishing robust governance processes that ensure high-quality program execution across multiple markets.
• Cultivates Innovation & Workflow Optimization: Agile problem-solver with a focus on process redesign, operational efficiency, and leveraging modern tools and analytics to overcome complex business challenges.
• Education & Experience: Bachelor’s degree in Business, Marketing, Communications, or a related field required (or equivalent professional experience). 5+ years of progressive account management, client services, or retail operations leadership experience within consumer technology or telecom required.
• Ability to travel as needed (up to 25–35%).

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long‑term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in‑person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry‑leading speed to market, and benchmark‑breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best‑in‑class experience for our employees. Whether that’s paid holidays, long‑term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES’ COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.