Ancillary Services Representative

Jax Spine and Pain Center; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Jax Spine and Pain Center is seeking an Ancillary Services Representative to process patient transactions accurately and promptly. The role involves handling DME orders, assisting patients, and ensuring proper documentation while upholding HIPAA and quality standards.

The candidate should have strong communication, customer service skills, and the ability to multitask in a fast-paced medical office environment. This on-site position emphasizes teamwork and compassionate patient care.

Qualifications

• High school diploma or equivalent.
• Ability to work in a team.
• Strong communication and customer service skills.
• Ability to prioritize and multi-task in a fast-paced environment.
• 1+ years' experience with DME customer service or medical/DME industry preferred.
• Maintains confidentiality per HIPAA guidelines.

Responsibilities

• Receive, route, and fulfill orders from patients, providers, and facilities.
• Answer phones and research documentation and insurance guidelines.
• Enter data accurately into EMR systems.
• Pull DME kits from inventory, prepare packaging, dispense in person.
• Maintain HIPAA compliance and patient confidentiality.
• Serve as a preceptor for new Employees and contribute to quality improvement.

Skills

Teamwork

Communication

Customer service

Multitasking

Attention to detail

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR systems

MS Office (Word, Excel, Outlook)

Job description

About the Job:

Our Ancillary Services Representative role is responsible for the friendly, accurate and timely processing of all patient transaction; must be goal oriented with the willingness to learn. DME Specialist will offer product & service solutions, answer basic questions about orders, products, services, and insurance; able to multitask and work well independently and as a team member in a fast-paced environment; provide excellent care and maintaining continuity of care through accurate and thorough documentation; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.

Essential Functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Receipt, routing, and fulfillment of orders from patients, providers, and medical facilities.
• This includes but is not limited to all braces, injection kits, single ingredient creams, PRP and BMC kits.
• Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
• Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
• Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
• Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
• Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
• Collect Urine Samples.
• Confidentiality and adheres to all HIPAA guidelines and regulations.

Other Function:

• Performs other logically associated duties that enhance position through Continuous Quality Improvement.
• Serves as a preceptor for new Employees.
• Competent in computer applications pertaining to position.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Ability to work successfully as part of a team.
• Strong communication skills.
• Strong customer service skills.
• Strong ability to prioritize and multi-task in a fast-paced environment.
• 1+ years' experience with DME customer Service or customer service environment in the medical or DME industry preferred.
• Must be able to display positive attitudes and behaviors towards patients and all staff members.
• Basic computer knowledge is required.
• Must possess strong organizational skills.
• Must be able to establish and maintain effective working relationship with managers and peers.
• Maintains complete confidentiality at all times.