Ancillary Services Representative

Jax Spine and Pain Center; Town of Florida (NY); On-site; USD 34,000 - 52,000; Full time

Job summary

Jax Spine and Pain Center is seeking an Ancillary Services Representative to accurately process patient transactions, answer questions, and support DME orders in a fast-paced medical office. You will handle order fulfillment, EMR data entry, HIPAA compliance and collaboration across departments to maintain continuity of care with a strong emphasis on customer service and teamwork.

The role requires strong communication, multitasking, and the ability to work well in a team.

Qualifications

• High school diploma or equivalent required.
• Experience in DME customer service preferred.
• Strong communication and customer service skills.

Responsibilities

• Process orders from patients, providers, and facilities.
• Answer inquiries and research documentation and insurance guidelines.
• Enter data into EMR accurately and timely.
• Pull and dispense DME kits from inventory; prepare packaging.
• Maintain confidentiality and HIPAA compliance.

Skills

Communication skills

Customer service

Teamwork

Multitasking

Organizational skills

DME experience

Education

High school diploma

Tools

EMR systems

Microsoft Word/Excel/Outlook

Job description

About the Job:

Our Ancillary Services Representative role is responsible for the friendly, accurate and timely processing of all patient transaction; must be goal oriented with the willingness to learn. DME Specialist will offer product & service solutions, answer basic questions about orders, products, services, and insurance; able to multitask and work well independently and as a team member in a fast-paced environment; provide excellent care and maintaining continuity of care through accurate and thorough documentation; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.

Essential Functions:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Receipt, routing, and fulfillment of orders from patients, providers, and medical facilities.
• This includes but I not limited to all braces, injection kits, single ingredient creams, PRP and BMC kits.
• Answering phones and responding to patient or provider inquiries by researching
• documentation and insurance guidelines.
• Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
• Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
• Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
• Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
• Collect Urine Samples.
• Confidentiality and adheres to all HIPAA guidelines and regulations.

Other Function:

• Performs other logically associated duties that enhance position through Continuous Quality Improvement.
• Serves as a preceptor for new Employees.
• Competent in computer applications pertaining to position.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Ability to work successfully as part of a team.
• Strong communication skills.
• Strong customer service skills.
• Strong ability to prioritize and multi-task in a fast-paced environment.
• 1+ years’ experience with DME customer Service or customer service environment in the medical or DME industry preferred.
• Must be able to display positive attitudes and behaviors towards patients and all staff members.
• Basic computer knowledge is required.
• Must possess strong organizational skills.
• Must be able to establish and maintain effective working relationship with managers and peers.
• Maintains complete confidentiality at all times.