Ancillary Services Processor

Medical Associates Clinic; Dubuque (IA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401k with match

Flexible PTO (24 days)

Job summary

Medical Associates Health Plans is seeking a detail oriented Ancillary Services Processor to join the team. The role administers COBRA and Flexible Spending Accounts and responds to member questions with accurate information.

The position offers general business hours with potential remote work after training, supporting a flexible work arrangement while maintaining a focus on compliance and customer service. The role emphasizes attention to detail and proficient use of Excel in daily tasks.

Qualifications

• One to three years of related experience.
• Equivalent to a high school education.
• Proficient use of Microsoft Excel; strong written and verbal communication.

Responsibilities

• Perform flexible spending administration using the software, processing claims and contributions, and providing email and telephone customer service.
• Perform COBRA administration including enrollments, terminations, invoicing, and group benefit setup with customer service.
• Process short-term disability claims and support customers by email/phone.
• Complete other projects and duties as assigned.

Skills

Customer service

Attention to detail

Verbal & written communication

Diplomacy

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Medical Associates Health Plans is hiring a detail oriented Ancillary Services Processor to join their team! This position will be responsible for maintaining the administration of COBRA and flexible spending in addition to responding to member questions.

Schedule:

General business hours Monday-Friday with flexibility. This position has the opportunity to work remote after training!

Benefits Package Includes:

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Essential Functions & Responsibilities:

• Perform flexible spending administration through proficient use of the software, to include processing claims and contributions, and providing email and telephonic customer service to customer.
• Perform COBRA administration through proficient use of the software, to include entering enrollments and terminations, invoicing, group benefit setup, and providing email and telephonic customer service to customers.
• Process short-term disability claims and provide email and telephonic customer service to customers.
• Complete all other projects and duties as assigned

Knowledge, Skills and Abilities:

Experience: One to three years of similar or related experience.

Education: Equivalent to a high school education.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills: Proficient use of Microsoft Excel. Good verbal and written communication skills. Strong attention to detail.