Ancillary Operations Coordinator

United Digestive; Atlanta (GA); On-site; USD 48,000 - 60,000; Full time

Job summary

United Digestives is seeking an Ancillary Operations Coordinator in Atlanta to support the Ancillary Services department. The role focuses on improving processes, coordinating with the EMR and practice management systems, and supporting new services and initiatives.

The coordinator will work with department leadership to plan projects, ensure timely execution, and maintain HIPAA-compliant communication with patients and staff.

Qualifications

• Bachelor's degree preferred for role in medical operations.
• Experience in healthcare operations and project management.
• Proficient with EMR and practice management software.
• Strong communication and customer service skills.
• Familiarity with HIPAA compliance and patient confidentiality.

Responsibilities

• Coordinate and manage projects for new services and initiatives.
• Serve as primary liaison for the practice management and EMR systems.
• Develop and update process documents and training materials.
• Collaborate with Ancillary Services leadership to meet timelines and budgets.
• Support vendor relationships and internal communications.

Skills

Project management

Healthcare operations

Communication skills

HIPAA compliance

Customer service

Education

Bachelor's degree preferred

Tools

EMR systems

Practice management software

Microsoft Office

Job description

GENERAL SUMMARY OF DUTIES: United Digestives Ancillary Operations Coordinator assists the Ancillary Services department leadership to facilitate smooth and efficient operations. Special focus on items such as service schedule templates, inter-department relationships, provider, staff, and patient communication, and use of our practice management and EMR systems. The Ancillary Operations Coordinator plays a critical role in managing projects for new services, new physicians, and new practice initiatives including, but not limited to, process document updates, process changes, coordinating and facilitating ancillary vendor relationships and in-servicesREPORTS TO: Infusion Nurse ManagerRESPONSIBILITESDuties may include but are not limited to:Ensures the delivery of quality care and customer service within the ancillary departments through the design and implementation of departmental processes/proceduresServe as the point person for processes and functions contained within the practice management system, and EMR systemMaintain knowledge of and comply with policies and procedures including government, insurance, and third-party payer regulationsIn partnership with Ancillary Services leadership, creates and executes project work plans; manages day-to-day operational aspects of a project, including development of the project plan, follow up with the project team, creation of necessary process and training documents; revising as appropriate to meet changing needs and requirements etc.Collaborates with department leadership to complete an assigned project on time, within budget, to specifications, and with accuracy and efficiency.Works with the ancillary team on new process/system development and implementationPartners with the Revenue Cycle Management (RCM) team for continual ancillary process improvementsTrack/analyze/recommend expansion of ancillary servicesCollaborates with Vendors for supply management (contracted orders)Coordinates with Vendors for educational/training opportunities for ancillary servicesAbides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient informationParticipates in all Ancillary Services department staff meetingsParticipates in marketing activities for the Advanced Center for GI TherapeuticsAdditional duties and responsibilities as assignedREQUIRED EDUCATION, SKILLS, & EXPERIENCEHigh School Diploma or GED required, Bachelors degree strongly preferred; 2-3 years of medical office experience with a concentration in healthcare operations and systems preferred. Experience in project management and adhering to department budgets preferred. Must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.ADDITIONAL SKILL AND EXPERIENCEAncillary Operations Coordinator must be able to:Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respectDisplays a professional outgoing warm and helpful attitudePossesses compassion for dealing with people who are ill and need helpPlan, prioritize, and complete multiple tasks as delegated by the Infusion Nurse ManagerWork under pressure; assess, respond, and communicate issues in a timely mannerCommunicate clearly with patients and coworkers through the telephone, email, and in-personInterpret and apply clinical and non-clinical policies and proceduresPHYSICAL/MENTAL/ENVIRONMENTAL DEMANDSRequires sitting and standing associated with a normal office environment, travel as business needs dictate.