Analytics Manager, Product Analytics (Looker)

Pinwheel; New York (NY); Hybrid; USD 140,000 - 168,000; Full time

Benefits offered by this job

Great compensation & equity packages

Full medical, dental, and vision benefits

Unlimited vacation

401(k) for retirement planning

Free Citibike membership

Pet-friendly offices

Job summary

A financial services innovation company is seeking an Analytics Manager to lead product analytics, focusing on understanding conversion optimization and driving insights. The role involves partnering across teams and requires strong SQL skills along with experience in Looker. You will play a critical role in influencing product strategy and improving customer experiences. This position offers hybrid work and competitive compensation, within a dynamic and inclusive workplace.

Qualifications

• 5+ years of experience in product analytics or a related data strategy role.
• Expert-level SQL skills and comfort with large, complex data sets.
• Deep experience with Looker / LookML.

Responsibilities

• Own analytics across Pinwheel’s product suite.
• Identify trends, opportunities, and anomalies in product metrics.
• Develop metrics frameworks and KPI dashboards.

Skills

SQL skills

Analytical thinking

Excellent communication

Understanding of data architecture

Cross-functional collaboration

Proactive insights

Tools

Looker

DBT

Mixpanel

Amplitude

Pendo

Heap

Job description

Analytics Manager, Product Analytics (Looker)

This is a hybrid role (3x / week) in our NYC office.

Pinwheel – Building the future of financial services in partnership with the biggest brands. "I love my banking app!" said no one, ever. Pinwheel is on a mission to change that. We believe banks and financial service providers represent the greatest opportunity to build 10x better experiences, especially in the AI age. We’re building the next generation of financial products alongside some of the biggest names in the market including Robinhood, DoorDash, Credit Karma, American Express, Discover, Intuit, Acorns, Visa and more.

If you’re excited by the idea of having your work touch and impact the lives of hundreds of millions of consumers, Pinwheel is the place for you. If you get stoked about building products alongside the biggest brands in the world, Pinwheel is the place for you. If you want to join a scrappy, hustling team that is obsessed with defining the future of financial services, Pinwheel is the place for you! Pinwheel has raised $77M from top‑tier investors such as Coatue, Notable, First Round, Upfront, Primary, American Express, Franklin Templeton, Indeed, Semper Virens and more.

We are looking for an Analytics Manager who will serve as a strategic partner across Product, Engineering, Design (EPD), and Go‑to‑Market (GTM) teams. This role goes beyond dashboards—it’s about proactively driving insights, surfacing high‑impact opportunities, and shaping product and business strategy. You’ll help Pinwheel understand not just what is happening in our products, but why, by combining quantitative and qualitative signals and business context to guide decisions across the organization. You’ll play a critical role in influencing roadmap priorities, shaping customer best practices, and empowering our teams with clear, actionable insights.

What will you be doing?

• Own analytics across Pinwheel’s product suite, focusing on conversion optimization and understanding customer and platform‑level implementation patterns that drive success.
• Proactively identify trends, opportunities, and anomalies in product metrics—not just answering data questions; asking better ones.
• Develop metrics frameworks and KPI dashboards to monitor product performance, conversion funnels, and integration health across hundreds of partners.
• Partner with EPD and GTM teams to translate insights into action, informing product improvements and go‑to‑market narratives.
• Build a deep understanding of customer segments, product placement, and configuration performance to inform best practices for our partners and customers.
• Enable Sales and Marketing with case studies and metrics that highlight success factors across high‑performing customers and integrations.
• Partner with Engineering and Data teams to ensure proper instrumentation, metric definitions, and data model design.
• Develop a system to ingest and synthesize qualitative feedback (Gong calls, Slack feedback, user surveys, and interviews) into unified insights about product opportunities.

What experience, skills, and qualifications should you have?

• 5+ years of experience in product analytics or a related data strategy role.
• Expert‑level SQL skills and comfort with large, complex data sets.
• Deep experience with Looker / LookML.
• Strong understanding of data architecture, with the ability to ensure accuracy in metric definitions and event capture.
• Proven ability to partner cross‑functionally—especially with Product, Engineering, and GTM teams—to influence strategic direction.
• Track record of proactive insights: not waiting for requests; finding patterns that drive impact.
• Excellent communicator, able to distill complexity into clear stories that drive action.
• Bonus: experience with DBT, Fintech products, or Product Analytics tools (Mixpanel, Amplitude, Pendo, Heap, etc).

Why join Pinwheel?

Best time to join – Our company is small but well‑funded, meaning you are joining at a time where you can impact and shape the company.

Be a cultural builder – You will have an active hand in molding the company culture and being a part of the entrepreneurial journey.

Build something revolutionary – Help build the products on the bleeding edge of financial services!

Belong – Join a community that is passionate and relentless about building fairer financial systems for all.

Benefits included

• Great compensation & equity packages.
• Full medical, dental, and vision benefits.
• Life & short‑term disability insurance.
• Unlimited vacation.
• Paid parental leave.
• 401(k) for retirement planning.
• Mentorship opportunities.
• Free Citibike membership.
• Pet‑friendly offices and Zoom spaces.

At Pinwheel, total compensation is made up of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they can bring to the organization in delivering outsized results. The expected cash salary range for this role is $140,000 - $168,000 base.

Diversity & Inclusion at Pinwheel

At Pinwheel, we are committed to building an environment that is diverse and inclusive. We believe that having people across different backgrounds, experiences, abilities, and perspectives enables us not only to build the best financial products, but to help us realize the best versions of ourselves. Pinwheel is an equal‑opportunity employer, and we aim to be an open and supportive place to work.