Analytics Lead: AI-Driven Insights & Executive Narratives

AT&T

Dallas (TX)

On-site

USD 117,000 - 196,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Extended sick leave policies

Adoption Reimbursement

Disability Benefits

Life and AD&D Insurance

Employee discounts

Job summary

AT&T is seeking an experienced analytics lead to transform complex datasets into actionable insights. The role focuses on omnichannel analytics, performance measurement, and AI-enabled decision support to improve customer experience and business outcomes.

The position emphasizes executive-ready storytelling, cross-functional partnership, and data governance excellence, with a strong emphasis on visualization, forecasting, and scalable analytics delivery.

Qualifications

Bachelor's degree required in a quantitative or data-focused field.
5+ years of analytics, BI, customer analytics, data science, or related experience.
Experience supporting digital customer experiences and omnichannel analytics.
Proven ability to present complex insights to executives.
Experience with AI-enabled tools to improve decision-making.

Responsibilities

Own performance measurement and reporting for Billing & Payments across digital and assisted channels.
Develop KPIs, scorecards, and measurement frameworks.
Analyze customer journeys to identify friction points and opportunities.
Conduct deep-dive analyses and translate findings into executive-ready recommendations.
Lead cross-functional analytics initiatives and mentor analysts.