Analytics & Insights Analyst III — Power BI & CX Trends

Jobtailor; Richardson (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

GEICO in Richardson, TX is seeking a data analyst to query databases, extract data, and support strategic goals with the Customer Experience team. You will develop reports, dashboards, and analytical tools to inform leadership.

The role emphasizes process improvement, automation, and data-driven recommendations to enhance customer experience. Strong skills in Power BI, SQL, SAS, Oracle, and Snowflake are highly valued, along with excellent communication and teamwork.

Qualifications

• Experience working as an Analyst or in a similar analytical role within an insurance organization.
• Strong organizational, time management, and prioritization skills.
• Demonstrated ability to solve business problems and produce high-quality work products.
• Ability to work effectively both independently and within a team environment.
• Strong multitasking and organizational skills.
• Ability to learn and apply large amounts of technical and procedural information.
• Strong verbal and written communication skills.
• Advanced proficiency with Power BI, SharePoint, Microsoft Excel, and Microsoft Office Suite.
• Experience with SQL, SAS, Oracle, and Snowflake preferred.
• GEICO will consider sponsoring a new qualified applicant for employment authorization.

Responsibilities

• Query databases and extract requested data and information
• Partner with the Customer Experience team to support strategic goals and business objectives
• Participate in process improvement initiatives and identify opportunities to streamline operations through automation and innovation
• Analyze business performance results and prepare summaries and insights for leadership
• Prioritize, monitor, and manage multiple requests and projects while meeting deadlines
• Monitor customer and operational trends and regularly communicate findings to Customer Experience leadership
• Develop, maintain, and enhance reports, dashboards, and analytical tools supporting operational and management objectives
• Analyze customer and business trends, identify improvement opportunities, and deliver data-driven recommendations that enhance customer experience

Skills

Data analysis

Communication

Team collaboration

Problem solving

Tools

Power BI

SharePoint

Microsoft Excel

SQL

SAS

Oracle

Snowflake

Job description

GEICO in Richardson, TX is seeking a data analyst to query databases, extract data, and support strategic goals with the Customer Experience team. You will develop reports, dashboards, and analytical tools to inform leadership.

The role emphasizes process improvement, automation, and data-driven recommendations to enhance customer experience. Strong skills in Power BI, SQL, SAS, Oracle, and Snowflake are highly valued, along with excellent communication and teamwork.