Analytics-Driven Project & Content Strategy Lead (Flexible PTO)

Staples; Framingham (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible PTO

Holiday Schedule

Employee discounts

Job summary

Staples is seeking a data analytics professional to analyze customer behavior, content and search performance, and key business metrics to uncover opportunities to improve the customer experience and results.

You will partner with analytics teams to build dashboards, reports, and measurement frameworks that track initiative effectiveness and business impact, while coordinating cross-functional testing and governance across teams.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• 5+ years of progressively responsible experience in analytics, ecommerce, merchandising, digital optimization, or a related discipline.
• Experience analyzing customer, content, or business performance data and translating findings into business recommendations.
• Experience managing multiple projects, priorities, deliverables, and stakeholder relationships.
• Experience developing reports, dashboards, scorecards, or performance measurement frameworks.
• Proficiency with Microsoft Excel and data analysis techniques.

Responsibilities

• Analyze customer behavior, content performance, search performance, and business metrics to uncover opportunities that improve the customer experience and business results.
• Develop data-driven recommendations, business cases, and prioritization frameworks that support informed decision-making.
• Partner with analytics teams to build and maintain reports, dashboards, and measurement frameworks that track initiative effectiveness and business impact.
• Identify customer pain points, content gaps, emerging trends, and continuous improvement opportunities through quantitative and qualitative analysis.
• Plan, coordinate, and evaluate testing initiatives related to content, taxonomy, attribution, navigation, and product detail page enhancements.
• Establish hypotheses, success metrics, and measurement approaches with cross-functional partners, then translate results into actionable recommendations and scalable best practices.
• Support taxonomy structures, attribution frameworks, naming conventions, content standards, and governance processes that improve consistency and product discoverability.
• Coordinate activities, timelines, deliverables, risks, and stakeholder communications across multiple workstreams.
• Collaborate with Merchandising, Search, SEO, Product, Analytics, Ecommerce, and Content teams to align priorities and execute initiatives.
• Prepare and present performance insights, project updates, and recommendations to stakeholders and business partners.

Skills

Analytical thinking

Problem solving

Collaboration

Communication

Organizational skills

Prioritization

Adaptability

Customer focus

Attention to detail

Education

Bachelor's degree

Master's degree

Tools

Power BI

Tableau

Looker

Microsoft Excel

Job description

Staples is seeking a data analytics professional to analyze customer behavior, content and search performance, and key business metrics to uncover opportunities to improve the customer experience and results.

You will partner with analytics teams to build dashboards, reports, and measurement frameworks that track initiative effectiveness and business impact, while coordinating cross-functional testing and governance across teams.