Analytics Business Specialist

Velera; United States; Remote; USD 61,000 - 94,000; Full time

Benefits offered by this job

Medical with telemedicine

Dental and Vision

Paid Time Off (PTO)

Maternity, Parental, Family Care

401k with employer match

Health Savings Accounts (HSA)

Job summary

Velera is the nation’s premier payments credit union service organization and fintech solutions provider. We are seeking an Analytics Business Specialist to support the product lifecycle, research concepts, and translate needs between business and operational teams for Velera Member Insight solutions.

You will work with credit unions and internal users to analyze requirements, design reports, and develop training materials while championing analytics tools and processes across the organization.

Qualifications

• Bachelor’s degree in Business Administration, Information Science, Data Science, Applied Math, Business Intelligence or a related discipline or equivalent combination of education and experience required.
• Three (3) years product service/support or client relationship experience within the financial services industry required.
• Two (2) years Data Analyst or Business Analyst role with experience in large data sets, identifying trends, and relational database required.
• Two (2) years of experience with data delivery or analytic tools/applications preferred.

Responsibilities

• Support end-user engagement by helping credit unions create reports.
• Research data questions and provide solutions to BI Analysts.
• Design and develop new reports to solve complex business problems.
• Create training materials and facilitate training classes.
• Promote analytic tools and best practices across teams.
• Define project scope, gather requirements, and plan implementations.
• Develop use cases and test scripts for UAT processes.
• Assist with readiness tasks and user adoption.

Education

Bachelor’s degree in Business Administration, Information Science, Data Science, Applied Math, Business Intelligence or a related discipline or equivalent combination of education and experience

Job description

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services.

Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The Analytics Business Specialist will support the product lifecycle by researching and providing the groundwork for Analytics product improvements and updates in support of strategic goals within the organization. This position will identify the initial concepts or reported issues, assessing the impact of changes or issues, developing specific work-efforts to resolve issues or improve the product, collecting and documenting requirements for work-efforts, developing end-user engagement work products with an effective communication plan. This position will work closely with internal and external end-users to analyze and translate information between assigned business and operational teams, to align needs with the current or future capabilities delivered thru Velera Member Insight solutions.

Day in the Life:

Support end-user engagement processes such as assisting credit unions and internal users in the creation of reports. Research data questions/issues and reporting solutions back to the BI Analysts when a defect is found, or improvement is needed. Design and develop new reports to solve complex business problems. Create and maintain educational assets and training materials. Facilitate internal and external training classes. Champion and promote analytic tools, methods and conceptual approaches by demonstrating paths to improved business intelligence, and decision making. Define and execute within product lifecycle and iterative design processes for new work products (reports, educational assets, engagement techniques). Participate in formal projects to produce project definition/initiation document clearly defining scope and project objectives; elicit, document and prioritize business requirements, understand business risks, and transition from requirements to solutions and business implementation principles. Collect, evaluate and compress data and information from various sources, elicit actual user needs, and document a new concept or remediation plan. Develop use cases and execute test scripts for user acceptance testing processes. Identify, develop and support business implementation and readiness tasks, mitigating risk and remediating end-user adoption hurdles. Perform other duties as assigned.

Qualifications:

Bachelor’s degree in Business Administration, Information Science, Data Science, Applied Math, Business Intelligence or a related discipline or equivalent combination of education and experience required. Three (3) years product service/support or client relationship experience within the financial services industry required. Two (2) years Data Analyst or Business Analyst role with experience in large data sets, identifying trends, and relational database required. Two (2) years of experience with data delivery or analytic tools/applications preferred.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity $60,500.00 - $77,100.00 - $93,700.00 of salary range The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.

Great Work/Life Benefits!

Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “EEO is the Law” Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer.

This role is currently not eligible for sponsorship.

At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll be part of a team committed to the long‑term growth and success of financial institutions, our employees and our industry. United by Purpose Our employees are united by a people‑helping‑people purpose that guides how we show up every day. A culture rooted in taking ownership and doing what’s right has fostered long‑term dedication and earned Velera recognition for both our inclusive culture and commitment to excellence. Your Story Shapes Our Culture Connection and recognition are core to who we are. We cultivate inclusion, celebrate employees who live our values and create meaningful opportunities for engagement that build strong relationships and a true sense of belonging across our teams. Remote by Design Our remote‑first culture is built for collaboration, flexibility and connection – bringing people together in person when it matters. Flexible time off and healthy working norms support wellbeing and psychological safety, while integrity‑driven leadership empowers you to do your best work. Strength in Stability With more than 40 years of fintech innovation, Velera offers the stability of a trusted legacy with the momentum of forward‑thinking solutions. We enable thousands of financial institutions and the communities they serve through secure, leading‑edge technology and partnership. Explore velera.com to learn more about how Velera is advancing our purpose of accelerating partners’ success through innovative financial technology and inspired service.