ANALYST CATEGORY EXPERIENCE

Home Depot; Atlanta (GA); In loco; USD 65.000 - 82.000; Tempo pieno

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Descrizione del lavoro

The Home Depot is seeking an Analyst, Category Experience to collaborate with leadership and drive improvements in the customer research/shopping experience through data analysis and benchmarking. You will influence merchandising strategies and work across categories to boost traffic, sales, and conversion.

The role emphasizes advanced analytics, cross-functional collaboration, and execution of system changes for promotions and taxonomy updates in a fast-paced retail environment.

Competenze

• Bachelor's degree or equivalent in a related field.
• Strong numeric and analytics aptitude.
• Proficiency with web-based tools and Microsoft Office Suite.
• Ability to influence cross-functional inputs to Merchandising.
• Comfort with ambiguity and fast-paced environments.
• Strong interpersonal, motivational, and communication skills.
• Excellent attention to detail.

Mansioni

• Analyze customer information and behaviors and competitive benchmarking to improve shopping experience across categories.
• Perform ad hoc reporting based on business needs and extract data from relevant systems.
• Execute system changes for promotional activity.
• Execute taxonomy changes in systems to support onboarding and business changes.

Formazione

Bachelor's degree

Descrizione del lavoro

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Analyst, Category Experience works closely with their leadership team to understand the merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to identify areas necessary to improve the customer research/shopping experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.

Key Responsibilities:

• 10% Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems.
• 40% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
• 25% Execute system changes for promotional activity.
• 25% Execute taxonomy changes in the system necessary to support new onboarding and business changes.

Direct Manager/Direct Reports:

• Position reports to Manager or Sr Manager, Category Experience
• This position has 0 direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• No travel required

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Strong numeric and advanced analytics aptitude
• Basic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office Suite
• The ability to understand and influence cross-functional inputs to Merchandising, for achieving better output results
• High comfort level with working in an ambiguous, fast paced environment
• Ability to solve complex problems
• Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
• Strong attention to detail

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 0

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results