Analyst, Sales Support

XPO Logistics, Inc.; Searcy (AR); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Full health insurance

Life and disability insurance

PTO 15 days

9 paid company holidays

401(k) with company match

Education assistance

Incentive plan participation

Job summary

XPO Logistics, Inc. is seeking an Analyst, Sales Support in the United States to strengthen customer relationships and coordinate sales activities between engineering and sales teams.

You will manage customer quotes, support trade shows logistics, provide fleet updates, and serve as the primary contact for new customers, ensuring accurate specifications and timely delivery.

The role offers competitive benefits, day-one health insurance, and opportunities to grow within a global logistics leader.

Qualifications

• Bachelor's Degree in Engineering, Business, Sales or related field, or equivalent work experience.
• At least 2-3 years in customer service.
• Experience with data entry, through Excel, Salesforce, or similar workflows.
• Experience with event coordination and marketing.
• Experience preparing and/or auditing customer quotes.
• Ability to communicate across multiple levels and job functions.
• Ability to analyze and solve problems.

Responsibilities

• Develop customer relationships and communicate trailer specifications between engineering and sales team.
• Actively support sales operations and initiatives across the organization.
• Coordinate trade shows, including logistics, planning, and event preparation.
• Attend trade shows and industry events when possible to represent the company and support sales efforts.
• Provide fleet purchase updates and communicate status information to internal and external stakeholders.
• Prepare, review, and manage customer quotes to ensure accuracy and timely delivery.
• Serve as a Senior Sales Assistant, supporting the sales team with administrative and customer-facing responsibilities.
• Act as the primary point of contact for new customers throughout the quoting and specification process.
• Develop and maintain customer specifications and documentation.
• Build and maintain strong relationships with customers by providing responsive and professional service.
• Collaborate with internal teams to ensure customer requirements and project timelines are met.
• Identify opportunities to improve sales processes and customer experience.
• Assume additional responsibilities and support new initiatives as business needs evolve and the role expands.
• Demonstrate the Company’s core values and comply with all Company policies and procedures
• Perform other duties as assigned by management.

Skills

Customer service

Data entry

Communication

Problem solving

Cross-functional collaboration

Analytical thinking

Education

Bachelor's degree

Tools

Excel

Salesforce

Job description

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What you need to succeed as an Analyst, Sales Support at XPO

• Bachelor's Degree in Engineering, Business, Sales or a related field, or equivalent work experience
• At least 2-3 years in customer service
• Experience with data entry, through excel, Salesforce, or similar workflows
• Experience with event coordination and marketing
• Experience preparing and/or auditing customer quotes
• Ability to communicate across multiple levels and job functions
• Ability to analyze and solve problems

About the Analyst, Sales Support job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you'll do on a typical day:

• Develop customer relationships and communicate trailer specifications between engineering and sales team.
• Actively support sales operations and initiatives across the organization.
• Coordinate trade shows, including logistics, planning, and event preparation.
• Attend trade shows and industry events when possible to represent the company and support sales efforts.
• Provide fleet purchase updates and communicate status information to internal and external stakeholders.
• Prepare, review, and manage customer quotes to ensure accuracy and timely delivery.
• Serve as a Senior Sales Assistant, supporting the sales team with administrative and customer-facing responsibilities.
• Act as the primary point of contact for new customers throughout the quoting and specification process.
• Develop and maintain customer specifications and documentation.
• Build and maintain strong relationships with customers by providing responsive and professional service.
• Collaborate with internal teams to ensure customer requirements and project timelines are met.
• Identify opportunities to improve sales processes and customer experience.
• Assume additional responsibilities and support new initiatives as business needs evolve and the role expands.
• Demonstrate the Company’s core values and comply with all Company policies and procedures
• Perform other duties as assigned by management.

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .