Analyst - QA(remote)

Maximus; Montpelier (VT); Remote; USD 59,000 - 68,000; Full time

Benefits offered by this job

Fully remote

Contract contingent on award

Job summary

Maximus in the United States seeks a Quality Assurance Specialist to monitor, evaluate, and improve service quality across contracts. You will conduct audits, analyze performance data, and drive corrective actions with leadership and staff.

This fully remote role requires a bachelor’s degree and 3+ years in quality assurance, audit, or performance management; U.S. citizenship is required, and a federal background check will be conducted.

Qualifications

• Bachelor's degree in a relevant field and 3+ years of professional experience.
• Three or more years in quality assurance, quality control, compliance monitoring, auditing, or performance management.
• Experience conducting audits and monitoring activities to evaluate compliance with standards and requirements.
• Strong analytical skills to evaluate data, identify trends, gaps, and root causes.
• Ability to develop, interpret, and present routine and ad hoc performance reports.

Responsibilities

• Conduct internal audits for the QA program to meet project quality metrics.
• Collaborate in developing new procedures and update existing ones when changes occur.
• Analyze reports on performance and provide solutions to identified issues.
• Develop routine and ad hoc project performance reports and recommend improvements.
• Monitor QA activities and audits to support project effectiveness.
• Analyze QA program data to identify trends and implement corrective actions.
• Assist in monitoring performance and meeting contractual requirements using systems.
• Produce and update staff materials including knowledge management resources and workflows.
• Assist with staff training to achieve QA goals.
• Evaluate the effectiveness of key initiatives and quality improvement efforts.
• Perform other duties as assigned by management.

Skills

Analytical skills

Auditing

Data analysis

Documentation

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in a relevant field

Job description

The Quality Assurance Specialist is responsible for monitoring, evaluating, and improving operational performance to ensure compliance with quality standards, contractual requirements, and established policies and procedures. This role conducts quality audits, analyzes performance data, identifies trends and opportunities for improvement, and supports the implementation of corrective actions designed to enhance service quality and operational effectiveness.

Working closely with operational leadership, training teams, and support staff, the Quality Assurance Specialist supports the development and maintenance of quality assurance processes, reporting, knowledge management resources, and performance improvement initiatives. This position plays a critical role in ensuring consistent execution of business processes, maintaining quality program goals, and driving continuous improvement through data-driven analysis and quality monitoring activities.

Essential Duties and Responsibilities:

• Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.

• Collaborate in developing new procedures and update existing procedures when changes occur.

• Analyze reports on operational performance and provide solutions to identified issues.

• Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.

• Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.

• Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.

• Assist with monitoring performance and meeting contractual requirements using system applications.

• Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.

• Assist with staff training for the purpose of achieving and maintaining quality program goals.

• Analyze effectiveness of key initiatives and quality improvement efforts.

• Perform other duties as assigned by management.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

'- Three (3) or more years of experience in quality assurance, quality control, compliance monitoring, auditing, operations analysis, process improvement, or performance management.

• Demonstrated experience conducting audits, quality reviews, and monitoring activities to evaluate compliance with quality standards, policies, procedures, and contractual requirements.

• Strong analytical skills with the ability to evaluate operational data, identify trends, assess performance gaps, determine root causes, and develop actionable recommendations.

• Experience developing, interpreting, and presenting routine and ad hoc performance reports to support operational decision-making and continuous improvement initiatives.

• Proven ability to develop, implement, and monitor corrective action plans to address quality concerns and improve overall program performance.

• Ability to collaborate effectively with cross-functional teams, leadership, trainers, and operational staff to support quality initiatives and process improvements.

• Exceptional attention to detail with the ability to identify discrepancies, procedural gaps, compliance risks, and quality issues while maintaining a high degree of accuracy and consistency.

• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent written and verbal communication skills with the ability to clearly document findings, provide constructive feedback, and communicate recommendations to stakeholders at all levels.

Position is contingent upon contract award

• This is a fully remote role.

• Must be a U.S. citizen.

• Equipment will be provided but must meet the remote position requirement provided below.

• Must have the ability to pass a federal background check.

Remote Position Requirements:

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

• Minimum 5mpbs upload speed.

• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

• Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$59,100

Maximum Salary

$68,000